Customer Success Manager

3 weeks ago


United Kingdom Hive Full time

Customer Success and Support – Customer Success /
Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Thousands of teams use Hiver at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. Our customers love our product, our content engages a vast audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.
Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
As a Senior Customer Success Manager at Hiver, you will play a crucial role in ensuring the success & satisfaction of our valued customers and meeting expansion revenue targets for your account portfolio. Your key responsibility will be to build and maintain strong relationships with Hiver's clients, understand their unique needs, help them maximize the value they get from our platform and identify expansion opportunities & take them to closure.
Client Relationship Management: Serve as the main point of contact for designated customer accounts Establish and maintain strong, long-term relationships with clients working with stakeholders at various levels; foster strong connections with senior stakeholders
Provide training, resources, and best practices to help clients optimize their processes.
Account Growth and Expansion: Data Analysis and Reporting: Analyze customer data and usage patterns to identify trends, challenges, and revenue expansion opportunities. Prepare and deliver regular reports to clients on their performance and success with Hiver.
Feedback Collection and Product Improvement: Gather and relay customer feedback to the product development team to help improve Hiver's offerings. we're advocates for the long game - where people take the spotlight. Dive into a workplace where culture is our crown jewel.



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