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Operational Innovations Director/Senior Manager

4 months ago

Maidenhead Berkshire, United Kingdom MCFT Full time €65,000 - €70,000

UK Director of Operations - Salary - £65-70k + Car Allowance – Maidenhead Based.
We’re going through an exciting period of growth in the UK & we’re looking for an excellent people manager with attention to detail, the ability to drive change and empower performance.
Setting targets, managing for performance & strategy development & implementation are all key parts of this role.
We are based in Maidenhead and therefore you’ll need to be able to organise your time between your office-based team, field team, suppliers and potential new customers.
competitors recommend our training and development and we’re privileged to look after names which are recognised around the world. We think there’s still lots of potential to - build the pre-eminent business in this niche industry, in the UK and around the world.
Our offer is not a product, our service is not sold on price. We have an exceptional management team - experienced, insightful, focused and hard-working. Ultimatelyensuring the smooth running of our rapidly growing teams of field service technicians, especially the admin and back-office functions:
Setting and evolving SOP’s and Policies – anything from processing calls to customer feedback.
Monitoring Work in Progress – have we got visibility and allocated responsibilities for jobs at all stages – from quote to invoicing?
Materials –from new equipment through stocked inventory to the smooth-flow of spare parts.
Resources – fleet, tools, equipment – suitable, appropriate.
Account management – regular reviews with customers, mobilisation of new contracts.
Team Management – we have a fantastic Operations team with experienced heads of department across Field Service Management, Customer Service, and Procurement & Compliance.
Customer experience, client management and relationship building.
Be analytical in your approach, using data effectively to help make business critical decisions.
Benefits & Training:
~28 days holiday, plus Bank Holidays (36 Total)
~ Discretionary Annual Bonus
~ Company Pension Plan
~ Health Cash Plan
~ Life Cover
~ Annual Cost of Living Pay Reviews
~ Training - Including a formal induction programme, IT support training and Development in role training.

Job Types: Full-time, Permanent
Company events
Company pension
Employee stock ownership plan
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private dental insurance
Private medical insurance
Monday to Friday

Yearly bonus

Ability to commute/relocate:
~ Maidenhead, Berkshire: reliably commute or plan to relocate before starting work (required)