Executive IT Management Support

4 weeks ago

Hook Hampshire, United Kingdom cinch Full time

Our mission is simple – remove the faff from buying and changing cars, giving customers more choice, with more ease. We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.
cinch is a new-to-market brand backed by the Constellation Automotive Group. Reporting to the Technical Support Manager, you will be providing technical insight required to support service and warranty claims, as well as repair advice and problem solving in connection with vehicle issues. You will form part of a close knit Technical Team within the Customer Operations Team who are available to help our consumers with all queries and escalations.

Being an escalation point for vehicle complaints and the Customer Operations Team.
Recommending repair solutions that help resolve the Customer issue with a faff-free approach.
Liaising with consumers via email, telephone & live chat ensuring a faff free service is given throughout every interaction both pre sale & post delivery.
Experience within the motor trade, either as a technician, or at an OEM/Fleet management environment, working within a complaints, warranty or technical capacity will be needed.
Must hold a level 3 Vehicle Maintenance & Repair NVQ or equivalent. If you're looking for a career path that has great teamwork, training, rewards, long-term scope and is going places - apply now

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

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