Vehicle Technical Support Executive

2 weeks ago

Hook Hampshire, United Kingdom Meenz Recruitment Full time
Vehicle Technical Support Executive
Salary/Rate: £33,000/Annum
Location: Hook, Hampshire 
We are looking for an experienced Vehicle Technical Support Executive to join our busy bodyshop based in Hook, Hampshire. 
The job in a nutshell
Salary: £33,000 per annum
Up to 10% bonus yearly
Monday to Friday and every other Saturday
Type of employment: Permanent
Vehicle Prepper
Level 3 IMI required. 
Requirements for a Vehicle Technical Support Executive:
Being an escalation point for vehicle complaints and the Customer Operations Team.
Reviewing & authorising vehicle repair authorisations requests from garages & associated suppliers in order to maintain effective cost control & departmental parameters.
Recommending repair solutions that help resolve the Customer issue with a faff-free approach.
Liaising with consumers via email, telephone & live chat ensuring a faff free service is given throughout every interaction both pre sale & post delivery.
Work closely with colleagues & key suppliers to deliver a first class customer experience.
Supporting/coaching non-technical colleagues with vehicle issue queries.
Reviewing and providing solutions, responses & advice on technical issues across all makes & models of vehicles.
Looking for ways to improve consumer satisfaction by proactively managing our customer needs and highlighting opportunities for development.
Things we’re looking for in you:
You’ll need to be able to problem solve and recommend repair options for vehicles. Experience within the motor trade, either as a technician, or at an OEM/Fleet management environment, working within a complaints, warranty or technical capacity will be needed.
Understanding of the customer journey and the importance of delivering a great customer experience is essential.
Excellent communication skills with a passion for finding solutions and a keen eye for next issue avoidance.
Well-organised with excellent attention to detail and the ability to multi-task.
Must hold a level 3 Vehicle Maintenance & Repair NVQ or equivalent. We would also be interested to talk to you if you have recent experience in body & paint repairs

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