Sales Support Administrator

2 weeks ago


United Kingdom Autajon Packaging Full time

This is an exciting opportunity to join our growing Account Management team, currently consisting of 2 Customer Service Account Managers and 1 Sales Administrators who report into the Head of Account Management.

As a Sales Support Administrator in our Account Management Team, you will:
  • Raise repeat orders, ensuring that prices charged match the estimate, and increase margin where possible
  • Use the Company database (CERM) to record and maintain customer information, and to manage orders
  • Ensure all jobs are inputted on CERM in a timely manner, allowing for the production teams to fulfil orders
  • Amend existing jobs to the required quantities & specifications
  • Manage incomplete jobs and call-off jobs
  • Support the Account Management team with amended repeat orders
  • File and maintain product files
  • Answer incoming phone calls and handle queries when appropriate
  • Produce spreadsheets for costing models generated by the Account Management team
  • Complete expedite reports, including pull forward, push back and quantity amendments
  • Support the Account Managers with any administrative requests
  • Process, collate, and file job bags
  • Manage status updates on CERM for all job bags
  • Provide holiday cover for colleagues in the Account Management team, including sending order confirmations and proof approvals
  • Provide holiday cover for the Receptionist when required

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