Education Operations Officer
3 weeks ago
Education Operations Officer
Job Type: Full time
Contract Type: Permanent
To contribute to the daily delivery and monitoring of the General Optical Council’s (GOC) education activities. This role predominantly consists of the review, management and successful delivery of approval and quality assurance activities and all related processes under the direction of the Operations Manager - Education & CPD.
The role will ensure that quality assurance activities are conducted in accordance with our policies, processes, standards and requirements and against agreed KPIs.
Quality assurance visits form a major part of the role and will involve attendance (physically or remotely) at education providers across the UK and may require weekend working/travelling on occasion. As part of the visit process, the role holder will attend meetings and provide support to the Education Visitor Panel, advise on relevant process and standards, act as secretariat to the panel and complete follow up reports of the visit within agreed timescales.
Outside of visit activities, the role holder will also be responsible for drafting reports, conducting risk reviews and analysing information. They will also support the implementation and quality assurance of the new Education and Training Requirements (ETRs).
The role will involve regular stakeholder engagement, including dealing with and responding to queries from education providers, outcomes and quality assurance and enhancement methodology.
The role holder will work collaboratively with the Education Development team to contribute to the development of policies, processes, documentation, templates and guidance for staff, education visitors and providers to ensure that current legislation and good practice is continually reflected.
When required, the role holder will also support the work of the CPD Operations team, to ensure efficient and effective administration of the GOC’s CPD function
Conduct new and ongoing quality assurance activities (remotely/physically) for providers who offer, or intend to offer, GOC approved qualifications
Analyse data to identify and escalate any operational and/or regulatory risks and produce ad-hoc reports and information, including recommendations on the findings, to a range of stakeholders including internal colleagues, senior management, education providers, education visitors and GOC Committees;
Ensure that queries and issues raised, both internally and externally, on matters relating to education outcomes or process are quickly and effectively resolved;
This will include supporting the creation of agendas, content and follow-up work as well as delivering content when necessary;
Ensure that statistical and KPI data is accurately maintained for reporting purposes and that education visitor panel (EVP) work logs are up-to-date to ensure they are paid correctly and on time;
Maintain an environment of continuous improvement by collecting and feeding back views from stakeholders and working collaboratively with the Education Development team to design and implement policies, processes and department projects;
Education quality assurance knowledge and experience.
Well-developed understanding of higher and further education, assessment/awarding bodies, (degree) apprenticeships and career frameworks and interface with professional / statutory body programme accreditation and qualification approval processes.
Experience of managing multiple workflows and project outputs simultaneously.
Excellent IT skills, including Word and Excel.
REF-(phone number removed)
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