IT Service Management Specialist

2 days ago

United Kingdom People's Partnership Full time

IT Service Management Specialist – Incident, Major Incident & Service Request Manager

About People’s Partnership:

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

As part of the IT Service Management team you will be required to own and manage your assigned process as well as providing cover and support for the other processes in the area.

Own and manage the Incident, Major Incident and Service Request processes ensuring policies, processes and procedures are documented and implemented. Ensure the assigned processes are all clearly communicated to all stakeholders to ensure they are fully aware of their responsibilities.Provide regular reporting to support the IT function.

  • Work with the architecture team to create low-level design documentation, based on the provided high-level designs.
  • Deliver cloud-based resources and services that implement the low-level designs.
  • Provide consultancy to the software engineering teams to deliver solutions, focussed on but not limited to Azure technologies.
  • Ensure delivered solution follows defined design process and company governance procedures and processes through design reviews.

What we’re looking for:

  • In depth experience of managing Incidents, Major Incidents and Request and driving improvements in these processes
  • A strong background in ITIL Service Management capability for Service Design, Transition & Operations
  • A good understanding of Incident, Major Incident Management, Service Request, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management

What you can expect from us:

  • Generous pension contributions with an employer contribution of up to 14%
  • Real living wage
  • Income protection, critical illness cover & death in service insurance
  • Employee healthcare
  • Parental and adoption leave
  • Learning & development opportunities and study support
  • Travel season ticket loans
  • Subsidised restaurant in our Crawley office
  • Volunteering days and charity payroll giving
  • Onsite gym
  • Ride-to-Work scheme
  • Social clubs and events

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.

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