Broker Support Specialist

2 weeks ago

United Kingdom Legal & General Full time

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions. 

Job Description

We’re recruiting for a Broker Support Specialist to join us. We’re offering a competitive base salary.This is a telephone-based role which has a specific skillset to manage a wide range of contact needs from brokers regarding quote requests, portal support, application updates, escalations and follow up sales to both new and existing firms.

What you'll be doing:

  • Providingsupport to Brokers and Intermediaries by providing quotes, portal support, application updates, escalations, and quote follow up within agreed service levels
  • Accessingdocuments, and makingappropriate suggestions for enhanced annuity applications, ensuringthat all appropriate cases passed for countersignature by colleagues in the medical underwriting team
  • Chasingthe return of applications arising from quotes and actively seek to optimise conversion of quotes to applications, handling any queries with Under-Writing teams in a collaborative manner
  • Actively working with Brokers and Intermediaries, Business Development Mangers, and the Customer Services Team to continuously improve the service experience
  • Ensuringall appropriate legislative, regulatory and internal process and procedure knowledge is developed and maintained identifying, reporting, and resolving any breaches and ensuring that the correct identity checks are undertaken to verify the caller
  • Managingand resolvingcustomer complaints: identifying complaints, investigating where appropriate and resolving where possible including complex technical queries at point of early resolution, ensuring any complaints dealt with are logged correctly

Qualifications

Who we're looking for:

  • Experience within a telephone based role within a financial services organisation
  • Strong verbal and written communication skills
  • Understanding of how to use outlook packages
  • .Demonstrate skills in terms of influencing customers and overcoming objections
  • Have an understanding of our competitors, customers and markets and their relative importance.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online
  • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. 

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. 

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

If you’re open to find out more, we'd love to hear from you.

  • Broker Support Consultant

    2 months ago

    United Kingdom FJN Recruitment Solutions Full time

    We are excited to be working with a large brokerage who through continued success, have created a brand new role in the business for an individual to join them as a Broker Support Consultant with the freedom to work remotely. This is an excellent opportunity for an individual from a broking or insurer background to step into a network relationship role....

  • Chartered Insurance Broker

    4 days ago

    United Kingdom Adlerfairways Full time

    We are recognised locally and nationally for our professional and personal approach. With an ever-expanding reach, we are able to deliver our specialist insurance broking expertise across the UK. We have worked and grown with many of our clients through trusted, long-term relationships. Our focus is to provide peace of mind by putting in place a robust...

  • Broker Launch

    1 day ago

    United Kingdom Franchise Direct Full time €120,000

    Ready to redefine your professional path? Join Broker Launch today and chart your course towards financial freedom and business ownership in the commercial finance industry. Take control. Take action. Launch your success story with us! Who We Are Broker Launch is a transformative platform tailored for those seeking independence, financial security, and...

  • Account Broker

    5 days ago

    United Kingdom in Newbury Full time €24,000

    Job Description Account Broker Location: Stockton-on-Tees Salary: Up to £24,000 - DOE + Bonus & Benefits The Company: We are working with an independent insurance broker who are looking for an Account Broker to join their high performing team. This is a fantastic opportunity for someone to take the next step in their insurance career, into company...

  • Mortgage Broker

    4 weeks ago

    United Kingdom Elite Recruitment Services UK Full time

    Self-Employed Mortgage Broker (Leads Provided for Experienced Brokers) Remote Company Overview: Our client is a highly reputable and well-established mortgage brokerage that provides bespoke mortgage solutions to their clients. Company values are centered around providing exceptional customer service and putting clients' needs first. They are...

  • Commercial Account Broker

    5 days ago

    United Kingdom in Newbury Full time €24,000

    Job Description Account Broker Salary: Up to £24,000 - DOE + Bonus & Benefits We are working with an independent insurance broker who are looking for an Account Broker to join their high performing team. This is a fantastic opportunity for someone to take the next step in their insurance career, into company that supports progression and development....

  • Commercial Insurance Broker

    1 month ago

    United Kingdom Omni Group Ltd Full time

    COMMERCIAL INSURANCE BROKER HAYWARDS HEATH Who we are looking for We are looking for someone with at least 3 years proven experience in a commercial insurance broker sales environment that has a strong knowledge of commercial risks, products & policies. Necessary Skills/Experience 3 years proven experience in a commercial insurance broker sales...

  • Broker Account Manager

    3 days ago

    United Kingdom Aston Charles Full time

    Account Executive (Professional Indemnity) Top Independent Broker - UK Wide Job Type: Permanent Sector: General Insurance Specialism: Account Executive Location: Attractive salary plus lucrative bonus and benefits Posted: 15-Apr-24 Start Date: ASAP Recruiter: As a result of impressive ongoing growth, this top UK independent insurance broker seeks a...

  • Sales Broker

    1 day ago

    United Kingdom Franchise Direct Full time €120,000

    Join Broker Launch today and chart your course towards financial freedom and business ownership in the commercial finance industry. Broker Launch is a transformative platform tailored for those seeking independence, financial security, and business growth. We cater to individuals tired of unsustainable jobs or onorous businesses and eager for a change,...

  • Job Broker

    2 weeks ago

    United Kingdom TARCG - The Aviation Recruitment & Consultant Group Full time

    Direct message the job poster from TARCG - The Aviation Recruitment & Consulting Group Business Group Manager at TARCG - The Aviation Recruitment & Consulting Group Title: Private Jet Broker Location: Remote Contract: Permanent TARCG has an exciting new opportunity to work with our aviation client on a remote basis. Excellent customer service...

  • Job Broker

    9 hours ago

    United Kingdom TARCG - The Aviation Recruitment & Consultant Group Full time

    Direct message the job poster from TARCG - The Aviation Recruitment & Consulting Group Business Group Manager at TARCG - The Aviation Recruitment & Consulting Group Title: Private Jet Broker Location: Remote Contract: Permanent TARCG has an exciting new opportunity to work with our aviation client on a remote basis. Excellent customer service...

  • Commercial Broker

    5 days ago

    United Kingdom Boutique.Yachts Full time

    Boutique.Yachts is an international group of companies founded in 2010 . The group includes a yacht brokerage company and an online portal about yachts . Our expertise extends to all aspects of yacht ownership, including the purchase, sale, construction, chartering, and management of both newly built and pre-owned yachts. Yachts is looking for...

  • Commercial Broker

    5 days ago

    United Kingdom Boutique.Yachts Full time

    Boutique.Yachts is an international group of companies founded in 2010 . The group includes a yacht brokerage company and an online portal about yachts . Our expertise extends to all aspects of yacht ownership, including the purchase, sale, construction, chartering, and management of both newly built and pre-owned yachts. Yachts is looking for...

  • Broker Team Manager

    5 hours ago

    United Kingdom XL CATLIN Full time

    Play an active role in transitioning our UK Business and its performance in a rapidly changing marketplace · Support the global broker strategy, working with the global broker management team to ensure consistency across the different geographies · Through marketing efforts and the delivery of high quality and original solutions, enhance the reputation...

  • Broker

    2 weeks ago

    United Kingdom GradBay Full time

    Fully remote roleBasic salary £30,000 OTE in first year, £75,000 The CompanyOur client is a market-leading fully FCA regulated commercial finance firm, offering a diverse range of financial services, including asset finance, business loans, invoice finance, property finance, and more. Their consultative approach ensures clients receive the best possible...

  • Broker

    1 week ago

    United Kingdom GradBay Full time €30,000

    Fully remote role Basic salary £30,000 OTE in first year, £75,000 The Company Our client is a market-leading fully FCA regulated commercial finance firm, offering a diverse range of financial services, including asset finance, business loans, invoice finance, property finance, and more. Their consultative approach ensures clients receive the best...

  • Strategic Broker Leader, UK

    2 days ago

    United Kingdom XL CATLIN Full time

    Job Description - Strategic Broker Leader, UK (13004215D20240327) Job Description Strategic Broker Leader, UK ( Job Number: 13004215D20240327 ) DISCOVER your opportunity Strategic Broker Leader, UK The Strategic Broker Leader will contribute to actively managing, expanding and acquiring client and broker relationships and working with the London...

  • Campaign Manager

    12 hours ago

    United Kingdom Q Underwriting Full time

    The Role: Campaign Manager – Broker Products We have an exciting opportunity for an experienced Campaign Manager to take ownership of our campaign strategy and execution across our 1500+ Broker Partners. Reporting to the Lead Campaign Manager, you will develop and co-ordinate integrated brand and acquisition campaigns that align with overall marketing...

  • Campaign Manager

    3 days ago

    United Kingdom Q Underwriting Full time

    The Role: Campaign Manager – Broker Products We have an exciting opportunity for an experienced Campaign Manager to take ownership of our campaign strategy and execution across our 1500+ Broker Partners. Reporting to the Lead Campaign Manager, you will develop and co-ordinate integrated brand and acquisition campaigns that align with overall marketing...

  • Yacht Broker

    5 days ago

    United Kingdom Boutique.Yachts Full time

    Who we are? Boutique.Yachts is an international group of companies founded in 2010 . The group includes a yacht brokerage company and an online portal about yachts . We are based in Europe and the Middle East. We focus on offering a luxurious and personalized service to a selected group of clients who share our values and appreciation for building...