Content Coordinator

Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Since we took over on the East Coast mainline, we've been changing the face of rail travel. Please note that this role is a 6 month fixed term contract.

We're looking for a creative, trend-aware Social Content Executive to help elevate LNER's brand across our key social channels. Working as part of the Social Content team, you'll help deliver our social media strategy by producing rich, on-brand content informed by real-time insights and data. You'll spot opportunities, respond to live moments, and build relationships across the business to amplify messages, enhance customer experience and strengthen our presence in the travel space.
Bring the LNER brand to life across social media by creating standout content that celebrates our locations, people, products and customer experiences.
Produce high-quality social content for live events and moments along the LNER route, ensuring our channels reflect the excitement and personality of our brand.
Engage proactively with customers online, nurturing positive conversations and maintaining excellent digital relationships.
Develop data-informed content calendars, using insights from tools such as Sprout Social to shape creative ideas.
Deliver real-time social content activations, spotting opportunities and responding quickly to live moments.
Champion social media best practice, staying ahead of trends and helping to evolve our approach.
Share insights and collaborate across teams to enhance the customer experience through social storytelling.
Use your Adobe Photoshop, Adobe Premiere Pro and digital production skills to develop standout visuals, videos and imagery.

Creative storytelling & social media expertise: Passionate about digital engagement, with deep knowledge of platforms (X, LinkedIn, Instagram, Facebook, TikTok and YouTube) and how to tailor content for each.
Content production skills: Ideally proficient in Adobe Photoshop and creative content design.
Strong communication & relationship building: Creative thinker with a positive, “can-do” attitude who turns challenges into opportunities.
Highly organised, able to manage multiple priorities, and flexible in approach to meet business needs.
Understanding of organisational objectives, KPIs, and customer experience measures (e.g., Data-driven approach: Skilled at interpreting insights from tools such as Sprout Social to improve performance.
Knowledge of operational processes within the rail industry (desirable).

Free travel on LNER + 75% off other companies' tickets (for you & dependents)
~ Discounted international train tickets (after one year's service)
~50% discount on LNER tickets for friends & family
~ Generous pension scheme
~ Annual cycle to work schemes
~ Discount, savings and cashback scheme from top retailers
~ Health & wellbeing schemes and discounts
~ Host of training opportunities to help further your career
~ Please note that due to Christmas, we will be looking to conduct our first stage interviews from the 2nd week of January 2026.

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Disclosure and Barring Service (DBS) Check
If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. Further information on how we collect and use this data is available on our privacy notice.

Medical screening
We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.