Telephone Liaison Officer
4 weeks ago
Healthcare organisations worldwide need to transform. OneWelbeck Central Services sits at the heart of the operating clinics at OneWelbeck to support and facilitate the delivery of this new models to meet these challenges.OneWelbeck Central Services is a central department interfacing with all centres located at OneWelbeck and is responsible for supporting and facilitating their delivery of care to patients. Central Services also benefits from the support and advice from Welbeck Health Partners corporate departments such as the commercial and Referrer Engagement Teams to optimise their processes and strategies for continued improvement.
Interacting in person or via phone/emails with referrers and patients.
Lead on implementation of a preferred referrer contact centre working alongside the Front of House team to provide and unrivalled seamless and coordinated access point for those referrers most important to Welbeck.
Relationship / account management, point of contact and issue escalation point for key referrers:
Support and assist key services such as Health Assessment and Longevity service, Front of House, etc.
Agile and flexible approach with the ability to work effectively in a fast-paced environment.
• Continuous proactive mentality, always on the lookout for areas where improvements can be made, connections and contacts within the centre can be utilised to ensure patients experience a seamless service.
Discretionary bonus based on company & personal performance
• Private medical insurance
• Contributory pension scheme
• 28 days holiday
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