Resident Services Manager
2 weeks ago
Looking for a rewarding role with one of the countries top build-to-rent brands? While property experience is preferred, it's not mandatory - your passion for excellence is what matters most. With support from our client's experienced leadership, you'll help ensure the residents enjoy exceptional living experiences.
Provide top-tier customer service to residents through meet & greet, handling inquiries, and ensuring seamless move-in/move-out processes.
Lead Resident Service Team to garner positive online reviews and feedback, implementing strategies to improve Net Promoter Score (NPS) surveys.
Manage team rota, coordinate property inspections, and liaise with contractors for maintenance tasks to ensure operational efficiency.
Oversee fire safety checks, water hygiene, and communal area management, ensuring adherence to health and safety regulations and industry standards.
Monitor rent performance, contribute to financial targets, and manage operational expenditure within budgetary constraints.
Assist Senior Manager with weekly and monthly reports, maintain accurate records of key receipts, visitors, and incidents.
Efficiently manage void periods and ensure compliant return of deposits, contributing to overall rental performance
Review resident feedback and identify opportunities for enhanced service delivery
Preferred previous experience in property-related roles is desirable
IF you do not have property experience - Retail / Hospitality / Leisure Management is essential
Essential experience in market rental properties, travel & tourism, or hospitality sectors.
Strong communication skills, with a focus on listening and building relationships.
Awareness and implementation of Health & Safety.
Goal-oriented, positive, and resilient mindset, committed to exceptional outcomes for residents and communities.
Shift patterns are on a biweekly basis rotating an 8-5pm followed by a 11-8pm.
There will be 1:2 Saturdays but you will receive a day off the following week
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