Regional Operations Manager, Planning
2 weeks ago
As Area Operations Managers you will be responsible for the management and performance of between 8-15 pharmacies. You will build capable & competent teams to deliver the best community pharmacy experience, focussing on delivering the KPIs and budgets, ensuring patient safety, and that quality and standards are delivered across all Pharmacies.
This role reports directly to the Senior/Regional Operations Manager and will be responsible for:
Visits each Pharmacy every two weeks (minimum), leaving SMART actions, to drive business performance.
Delivers excellent standards through ensuring compliance with all processes & procedures.
Monitors competitor activity to look for opportunities to grow market share.
Patient Safety, Quality and Standards
Ensures that all Pharmacies meet the GPhC standards & requirements of the NHS contract.
Ensures delivery of all quality standards required by the NHS.
Ensures that the team actively promote and deliver all NHS and private services.
Ensures all complaints & incidents are reported, resolved or escalated as appropriate.
Actively builds & maintains strong relationships with the local healthcare community.
High Performance Team
Actively manages performance through effective coaching & feedback in addition to formal reviews.
Experience of field/ multi-site management - either in a BAU capacity, responsible for cross-regional working (manage a Relief team) and/or as part of a project.
Sound commercial & analytical skills.
Strong planning & organising - able to manage conflicting priorities & allocate resource effectively.
Able to build & maintain highly effective professional networks through building relationships with internal & external stakeholders based on mutual trust.
Understands the requirements of the NHS contract and the GPhC/PSNI standards.
For over 70 years, we've been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
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