Strategic Account Manager

2 weeks ago

Milton Keynes Buckinghamshire, United Kingdom Toyota Tsusho Corporation Full time

“This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services”

THE ROLE

Reporting to the Head of Account Management you will be responsible for the development of client relationships and services within your portfolio of accounts.

Key responsibilities include the management of around 10 - 15 strategic relationships between the business and the client and the achievement of targets maximising all income streams, whilst building long term strategic and sustainable relationships with all key stakeholders.

The position demands board level presentation skills and expertise in fleet management that will lead to KINTO becoming a true partner in Fleet strategy with the client.

This is a National role, so you will be required to travel all over the UK.

RESPONSIBILITIES

  • Achieve sales targets, both in terms of units and margin contribution.
  • Identify and propose solutions to up sell KINTO product portfolio into the existing client base.
  • Identify opportunities to revise client pricing structures with a view to maximising revenue and gross profit.
  • Ensure all solutions recommended to customers are within the profit models, agreed by the Head of Account Management and Sales Director, and demonstrate sustainable account profitability.
  • Introduce a Strategic Account Plan to all customers and ensure progress is maintained and captured.
  • Ensure that all clients within portfolio are regularly updated on all new products and initiatives from KINTO.
  • Support the Business Development team in new business opportunities where appropriate.
  • Upselling Mobility Offerings
  • Coordinate and manage all customer related activity with internal function heads and colleagues, including customer visits and solution implementation.
  • Act as the Voice of the Customer within KINTO to ensure their requirements and feedback are represented and actioned appropriately through business improvement projects and initiatives.
  • Identify key internal relationships and utilise their experience in all activities. Utilise this experience, where required, in all customer facing environments. Work closely with the Operational Account Management team to ensure shared objectives are achieved.
  • Provide a consultative approach to the client in policy advice and development and share best practice across the team and client base
  • Know and have relationships with all clients within your portfolio relevant to your role and have an understanding of how decisions are made within your portfolio.
  • Build relationships with all manufacturer contacts within your business environment, engaging with them on all networking opportunities, by attending relevant industry events
  • Work collaboratively with third party suppliers to propose and deliver client solutions in line with the KINTO product offering
  • Adhere to all requirements detailed within the Strategic Account Manager Minimum standards document.
  • Fully own and manage client renewal process, to include any review or change of financial modelling
  • Understand the KINTO product portfolio and where it fits with the wider industry, sharing your knowledge with your business colleagues.
  • Develop business plan for your role responsibility and annual targets
  • Preparation of weekly and monthly reports summarising activity and client satisfaction to Head of Account Management and Sales Director as required.
  • Ensure that you work with, and record all data where necessary on Sales Force/CRM as required.
  • Build strong effective internal relationships with all possible customer touch points, in particular with Operational Account Management team and Driver Support
  • Reinforce the culture and values of KINTO through appropriate behaviours and actions.
  • Work with the KINTO Project Management team to deliver timely and robust new client implementation programmes
  • Oversee the production of monthly client management information packs analysing data and identifying trends to provide meaningful consultative recommendations to meet client and/or KINTO business objectives

Proven experience as a Strategic Account Manager or Key Account Manager within fleet/ contract hire or leasing account management

Managed accounts with over 1000 units

Achievement of targets in all areas of the business

Experience of B2B environment

Demonstrate ability to establish and maintain effective relationships with key stakeholders and clients

Strong analytical, negotiation and problem solving skills

Good computer skills and proficient in Microsoft applications

Proven track record of upselling

  • Competitive Starting Salary
  • Annual bonus
  • Company Car Scheme
  • A fantastic pension starting at 4% employee contribution, with the company putting in 11%. This can increase to employee putting in 6% with the employer putting in 15%.
  • Retail discounts
  • 25 days holiday + bank holidays per calendar year
  • Free onsite car parking
  • Wellbeing hour each month
  • Discounts on Toyota & Lexus cars
  • Life assurance scheme
  • Employee assistance programmes
  • Enhanced maternity & paternity benefits
  • Wellbeing events
  • Hours are 37.5 hours per week Monday - Friday

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

OUR RECRUITMENT PROCESS


At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

For this role we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

  • Providing a copy of interview questions before the interview
  • Organising a time and location that best suits you
  • Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

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