Feature Success Consultant

2 weeks ago

Gillingham Kent, United Kingdom Henry Schein One group Full time

Who are we

Henry Schein One provides a multitude of services in the dental sector. With Henry Schein one we work with two dental practice management systems; EXACT (Software of Excellence) which is server-based and Dentally which provides cloud-based online dental practice management software that helps thousands of dental practices and professionals.

At HS1, our purpose is to make life better for dentists, practice managers, and patients around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they strive to improve how millions of patients interact with their dental practice. How you’ll make an impact

As a Feature Success Consultant, you will work within the implementation team and alongside our practices to setup and configure EXACT and Dentally’s additional modules. You will be required to ensure that our customers are fully utilising the functionality of the system. You will also be required to work closely with our existing customers on an ongoing basis to maximise their business opportunities; within an environment that prides itself on a ‘Great place to work’.

What you'll do

Achievement of monthly customer targets and team targets set to ensure existing customers continue to use the services by:

  • Engaging with customers to schedule value-added product configuration
  • Consulting with existing customers to drive increased product use
  • Monitoring existing customers to ensure customers continue to use relevant products
  • Problem-solve and continuously challenge the way that we and the practice function
  • To provide thought leadership in the relevant products
  • To engage with SOE management and third parties to help identify opportunities and initiatives for improving sales and customer retention for each product
  • Assist existing relevant product customers with software queries
  • Monday – Friday standard business hours, although additional hours (including some out-of-hours work) may be required.
What you’ll bring with you
  • Solid understanding of dental practice processes/workflows
  • A strong understanding of EXACT/Dentally practice management software would be an advantage
  • Excellent communication skills
  • Consultative selling skills and experience
  • Highly organised
  • Highly motivated
  • Strong attention to detail
  • Ability to work on own initiative
  • Ability to work under pressure
  • A general understanding of computers and related technologies
  • Full understanding of Microsoft Office (Word, Excel)
Why Henry Schein One?

At Henry Schein One we support many types of flexible working arrangements that allow you to balance your work, your life, and your passions. We offer a great remuneration package with benefits that support a range of lifestyle choices and requirements. Henry Schein One encourages continuous improvement and career development.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent, and innovate successfully. So, from when you start with us, you’ll feel welcome and supported to do the best work of your life.

Diversity at Henry Schein One

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.

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