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IT Help Desk, IT support to support

2 months ago

Taunton Somerset, United Kingdom Professional Apprenticeships Full time €14,000

This is a rare chance to work for a one-of-a-kind IT company, who’s ethos and culture is based around innovation, openness among people, a hands-on approach and excellence with smartness.

The team is a bright bunch who will support you in and out of the office.

*They are seeking a highly motivated, self-sufficient, and technically minded Apprentice Support Apprentice to join their growing team, providing 1st line IT support as part of the Service Desk Team.

As part of the Service Desk Team, you will be providing IT support directly to their managed service clients across the UK. Act as the first point of contact for customers seeking technical assistance over the phone, email or chat
* Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware and software
* Provide remote and telephone support for client networks and applications.

*Knowledge of Windows Desktop Support and Microsoft Office 365 management and administration (desirable)
* Microsoft 365 Administration & support. General IT Administration and Support of both Desktop and Servers across Windows, Mac OSX & Mobile operating systems
* LAN, Wireless Networking Skills

*Astute problems solving skills - with the ability to analyse data to reach conclusions
* A confident telephone manner and excellent written and verbal communication skills
* Well organised and methodical approach to work - most importantly seeing tasks and projects through to completion
* Information Communications Technician Training*

Data Security
* Hardware & Software
* Computer Networking and so much more.

You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

Advanced-Data Security
* Computer Networks
* These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

*Ongoing personal development & training is at the core of the businesses ethos. This encourages personal development.

*As a company that encourages and builds on a great work/life balance, this company have a strong set of core values and work ethic to help a positive work environment.
* Career development and training plans for all team members
* Your birthday as a holiday each year on top of your holiday allowance

Job Types: Full-time, Apprenticeship

Company events
Monday to Friday

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