Customer Training Support Advisor

3 weeks ago


United Kingdom United Living Group Full time

United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.
Property Services – We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.
Infrastructure Services – Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK’s largest network owners and operators. The work we do supports the requirement for effective solutions to address the UK’s decarbonisation goals, and our processes minimise environmental and carbon impacts, whilst ensuring the safe and reliable operation of assets.
New Homes - As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind. We work collaboratively with registered partners, local authorities, and private developers to provide high quality, energy efficient, and sustainable homes for people to live and grow.
At United Living, we have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK.
To provide comprehensive scheduling and administrative duties to the Responsive Maintenance contracts working within the Call Centre team to provide an excellent customer service to our residents. Planning in the most cost effective, productive manner to maximise customer satisfaction, operative productivity and drive KPI performance.
Booking in daily and weekly work schedules for all DW operatives working on the contract.
Liaise with contract managers and supervisors to prioritise work-loads to trades and schedule efficiently to drive productivity and Right First Time/First Time Fix
Update appointment slots for subcontractors and operatives
You have a Good telephone manner
The ability to establish and maintain good customer/client relationships.
You have good time management, planning & organisational skills
Experience of working with computerised systems, particularly Microsoft Excel
Embraces equality and diversity in all we do
If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support.



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