Customer Support Advisor

4 weeks ago

United Kingdom Team17 Digital Limited Full time

About The Role

Join TC Facilities Management as a Customer Support Advisor and become the go-to problem solver for ensuring smooth operations and exceptional service delivery.

This is a Monday to Friday role 37.5 hours per week, working 3 days from the office and 2 days at home.

Job Purpose

To provide a dedicated divisional business support giving a speedy, accurate and efficient response to all questions / queries raised by our colleagues and customers, and also to fully support our operational teams with their workforce planning needs.

Responsibilities:

  • To demonstrate the TC values and lead by example at all times.
  • The role involves all aspects of contract support and some helpdesk duties.
  • To have a full understanding of the division day to day operations and to be involved in team meetings.
  • To work with systems that supports the business, providing assistance to ensuring the accuracy of colleagues pay and efficiency of data and communication.
  • Analyse data from reports and BI tools and proactively inform Managers and Directors.
  • To help manage the weekly/yearly delivery schedule of our teams, and work with the team on short and long-term team planning.
  • Answering the phone and dealing with all related enquiries – ensuring the issue is seen through to resolution.
  • Dealing with Customer/colleagues’ emails and replying in a timely manner, again seeing any issues through to resolution.
  • Be the liaison between the operations and support office teams, having a good solid understanding of the systems we use for each department to be able to close queries quickly and provide an efficient service.
  • Arranging meetings on and off site, manage all meeting rooms and offices allocated for ad-hoc use.
  • The ability to raise Purchase Orders and GRN Orders to confirm deliveries.
  • Ordering internal stock as and when required
  • To organise hotel’s and travel arrangements for colleagues.
  • Preparing incoming and outgoing mail for distribution.
  • The ability and enthusiasm to learn, be flexible and adaptable to changing processes.
  • Be able to handle working in a fast-paced environment.
  • Excellent attention to detail.
  • To build positive relationships with the colleagues/client in order to effectively resolve any issues for all concerned.
  • General Administration duties as and when required.
  • Manage and administrate the Holiday calendar for the Support Team.
  • To manage all Support teams 1 st line calls.
  • To champion and lead project work for the business as required.
  • To promote a culture of recognising and valuing diversity.

Role Requirements:

  • Proven experience of building positive working relationships
  • High Level of IT systems and software
  • Previous experience in a contract support function would be desirable
  • Understanding of and experience in Helpdesk functions

Benefits:

  • Wagestream
  • Perkbox

About Us

A little about us:

  • A family-owned business, founded in 1962
  • Employing over 4,000 colleagues
  • Currently sit within the top 2% of all cleaning and security providers
  • Our services include Cleaning, Security, Specialist, and FM services
  • Passionate about delivering a personable and reliable service
  • We work within multiple industries and they will probably be brands you know and love , if this all sounds great to you then we look forward to hearing from you
#J-18808-Ljbffr

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