Product Management Operations Biologics OXFORDSHIRE, United Kingdom Posted on 09/20/2023 Be the[...]

4 weeks ago

United Kingdom Oxford Nanopore Technologies Ltd. Full time

Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe.

Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.

Oxford Nanopore’s sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere

The details…

Oxford Nanopore Technologies develops, manufactures, and sells products based on nanopore sequencing technology. The role of the Operational Product Manager is to ensure the successful release and maintenance of product through its entire life cycle. This includes the release planning of hardware, consumables, and kits from development to supply chain, production, QC, commercial operations, customer service and finally the customer. The role is ultimately responsible for ensuring our technology is being successfully released, manufactured, and received by customers. 

Working with the technical product management group, the role is also responsible for ensuring feedback and resolution of any product complaints and issues into manufacturing and development.

The role aims to bring together different groups and remove silos to achieve company and customer goals. In addition, the role will work across teams on process development and improvement to ensure our company continues to deliver product in a rapid, agile and compliant manner.

As we continue to develop our customer approach, product operations will work closely between the innovation team, customer services and digital teams to develop a seamless customer experience by integrating more user and account management features into the product.

Key responsibilities:

The post holder is responsible for co-ordinating the day-to-day operations related to ONT product manufacturing and order fulfilment to ensure that products are manufactured to the necessary quality standards and to meet customer delivery schedules. The post holder is also responsible for ensuring the successful use of the product by customers in the field and for gathering customer feedback. In addition, the post holder is responsible for ensuring that they have suitable qualifications, training, and experience to undertake their duties competently. Specific duties are listed in the section below.

As a central role in the ONT organisation, the post holder is expected to work closely with colleagues in teams across the business to make sure the daily, weekly, and monthly goals of the business are understood, aligned, and delivered. 

Duties include, but are not limited to:

  • Liaising with all divisions involved in product delivery to customers to ensure that they have the correct information to perform their tasks
  • Supporting the creation and maintenance of product forecasts and bringing together volume requirements for production, supply chain and customer to ensure all departments have clarity to schedule their tasks
  • Creating ONT documentation for product item releases
  • Creating and maintaining ONT Monday projects and Product board
  • Working with Engineering to introduce ONT packaging updates/implementation items
  • Implementation of ONT products on to ERP (D365) systems
  • Working with QA to maintain ONT documentation
  • Supporting the creation and maintenance of product release timelines
  • Supporting PM campaigns including Development and early access products
  • Supporting ONT product marketing campaigns
  • Escalating ONT product issues to management
  • Developing frameworks to deliver product to ISO9001 standards
  • Process improvement
  • Supporting conference with equipment requirements
  • Collaborating on PM Operations communications for company updates
  • Supporting internal training

What we're looking for…

  • Bachelors Degree
  • Experience with development, production, or use of nanopore sequencing products
  • Experience with formal QMS systems, (i.e., ISO9001)
  • Attention to detail
  • Ability to communicate effectively
  • Ability to adapt to change and influence positive change effectively
  • A positive attitude
  • Resilient
  • Quality and process driven

We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment.

If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

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