Senior CRM consultant

3 weeks ago

Reading Berkshire, United Kingdom Itineris Full time

You will join one of the Project Teams responsible for the successful & timely implementation of the UMAX* solution at our customers’ premises in the UK.
The role is UK based and requires relevant ERP implementation experience within the Utilities industry .

*UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.

As our Senior Functional Consultant, you…
are the link between Business and IT
manage customer expectations , and translate Business & Functional requirements into application solutions
attend workshops & meetings with the customer onsite
follow up on testing and guarantee quality of the solution
contribute to the further evolution of the Itineris standard UMAX solution
take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…)
also collaborate closely with the Project Manage r and Service Delivery Consultants
participate in the project progress meetings and proactively i dentify risk areas
apply your expertise to deliver high quality consulting services to new and existing customers
continuously develop and extend your knowledg e within the Utility market, and transfer knowledge to other colleagues

Our ideal candidate…
has strong analytical skills (master’s degree or equivalent through experience)
experience with the Utilities market is a MUST
has at least 3-5 years’ experience as a Functional Consultant in the context of large, complex ERP/CRM project implementations
is expert in identifying business requirements and has an excellent understanding of customers’ business processes
experience with Microsoft Dynamics 365 is a 'plus'
knowledge of PowerApps , Common Data Services, Project Automate, MS Forms pro,… is a 'plus'
has excellent oral and written communications skills
is willing to travel - depending on the project implementation phase - to the client (Reading area)
is a dynamic team player with true problem-solving mentality
is hands-on , likes to take initiatives and is driven by quality
is 100% customer oriented and adapts swiftly to fast-paced and quickly changing environments

We offer you...
a permanent contract (UK)
a warm welcome Enthusiastic colleagues will help you integrate and quickly feel at ease with us
to gain valuable experience in a fast-changing technological market
in-depth initial training, long term career development and personal growth
an attractive & competitive salary with fringe benefits
an excellent work-life balance
and… a lot of ‘fun ’ moments

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