Building Operations Lead

1 month ago


Leicester, United Kingdom Mercia Group Full time €29,000

Course Operations Team Leader Location : Hybrid role - 2 days per week in Leicester office
Contract Type : Permanent, Full Time
What We Can Offer You : Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources
In this role, you'll be managing a team of four, overseeing the planning and delivery of our public training events, and working closely with internal and external clients to ensure everything runs smoothly.
To complete your application, you will be redirected to Wilmington plc's career site. We shortlist all applicants who meet the essential criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please contact our Talent Acquisition team via the contact details provided on our website
Leading the planning, review, administration, and coordination of a portfolio of public training events.
Building and nurturing professional relationships with clients, co-hosts, venues, speakers, and suppliers to foster seamless event support.
Monitoring and evaluating client feedback to support continuous improvement and keeping management updated on relevant developments.
Managing Salesforce cases and ensuring efficient resolution of client queries.
Monitoring and scheduling courses to ensure feasibility and manage department reporting for senior management.
Taking responsibility for learning any new systems or software to support the team's efficiency.
The best part of this role is the diversity and challenge it brings - from overseeing detailed event logistics to supporting your team in their professional growth.
You'll also have the opportunity to build strong relationships and networks within the industry, influencing the success of impactful training events.
Significant experience managing and coordinating training events across various formats (virtual, in-person).
Experience in planning and scheduling training programs, with skills transferable to the accounting and tax advisory sectors.
Advanced Excel skills and a strong eye for detail.
Excellent interpersonal skills and the ability to work autonomously in a hybrid environment.
Flexibility to travel occasionally within the UK for on-site event management.
Mercia, part of Wilmington plc, provides expert-led, professional training solutions across multiple industries. With a commitment to integrity, inclusivity, and professional development, we're dedicated to helping individuals and businesses achieve their highest potential. Wilmington plc is a global organization driven by shared values and a culture of support and respect.
We are Wilmington plc. Join us to achieve more in your career, with mutual respect, support, and fair rewards.



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