TikTok Shop
6 days ago
We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
The Selling Partner Support (SPS) team is looking for a SOS Strategy Manager role to be responsible for designing an optimal onboarding journey and partnering with dependent teams to improve tools and systems for internal and external customers. This position will develop go to market strategies and deliver the perfect onboarding experience for TikTok Shop merchants.
Design optimal onboarding journey for merchants, leveraging data and user research to understand sellers' profiles, operational pain points, and the root causes of issues that affect sellers' business performance.
# Lead and collaborate in cross-functional (e.g. product, policy, logistics) conversations and successfully drive seller onboarding strategy.
# Identify issues, develop hypotheses, execute analysis, figure out opportunities and provide solutions to drive onboarding process optimisation in EMEA.
# Formulate and implement the right SOP by consolidating policies, data and driving the go to market strategy across stakeholders.
# Support ad-hoc projects and initiatives per business needs.
At least 3 years of experience in strategy operations related role, plus if within merchant/commercial vertical.
- Proficiency in data analysis. Strong preference in dashboard building, simple modelling, SQL, Python related experience.
- To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
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