Deputy Area Manager

2 weeks ago

York North Yorkshire, United Kingdom Nationwide Full time

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. You’ll manage the branch alongside the Senior Branch Manager, and you’ll coach, motivate and line manage Member Representatives (MRs) to deliver great member service & outcomes to support the achievement of the branch business plan, within regulatory & control guidelines.
This is a Permanent role, working full time, 35 hours per week, Monday to Saturday.
You’ll need to be within a 45minute commute of the branch you’re applying to work in, and here’s the good news. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. You’ll develop your team through training, coaching and influencing by sharing best practice and ensuring the adoption of ‘one best way’.
As the Deputy Branch Manager, you’ll train and develop Member Representative’s in the principle of “Treating Customers Fairly” ensuring the promotion of products and services to ensure fair customer outcomes. You’ll develop a multi-skilled team who are fully trained with the appropriate accreditations and confident in delivering their roles. Naturally, observing, encouraging and coaching the teams to attain the highest standards, building team capability and addressing performance issues through structured feedback and coaching.
Ensuring that agreed risk management and controls are followed at all times, and that all Nationwide rules, procedures and policies in the area of risk and compliance are adhered to will be key in this role. You’ll be vigilant against fraud, money laundering and risk and have zero tolerance for abuse of regulatory and operational procedures and standards in your branch.
Understand risk and regulatory requirements
Good digital, analytical and multi-channel awareness
In depth knowledge of regulatory and risk assessment process
Highly motivated and highly organised with good time management skills and attention to detail
Knowledge of the Society’s products, services, policies and distribution channels
Good relationship building and influencing skills.
We are the front line in protecting our members, building our society.
It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - Thisisabout aiming high and constantly looking for better in how we work together and serve our customers and members.
A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
~ 25 days holiday pro rata
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career
~ Nationwide is the world’s largest building society. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us.

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