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Deputy Branch Manager

4 months ago

York North Yorkshire, United Kingdom Nationwide Building Society Full time

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused. So come and join us as a Deputy Branch Manager.

You’ll manage the branch alongside the Senior Branch Manager, and you’ll coach, motivate and line manage Member Representatives (MRs) to deliver great member service & outcomes to support the achievement of the branch business plan, within regulatory & control guidelines.

We need a Deputy Branch Manager for our branch in York. This is a Permanent role, working full time, 35 hours per week, Monday to Saturday.

You’ll need to be within a 45minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Who we are looking for

Working within the branch you’ll thrive on getting the best out of your people. The biggest part of your role will be focused on leading Member Representatives in providing the best customer service. You’ll develop your team through training, coaching and influencing by sharing best practice and ensuring the adoption of ‘one best way’.

As the Deputy Branch Manager, you’ll train and develop Member Representative’s in the principle of “Treating Customers Fairly” ensuring the promotion of products and services to ensure fair customer outcomes. You’ll develop a multi-skilled team who are fully trained with the appropriate accreditations and confident in delivering their roles. Naturally, observing, encouraging and coaching the teams to attain the highest standards, building team capability and addressing performance issues through structured feedback and coaching.

You’ll actively manage the Banking hall and ensure that team engage with our members in a highly professional manner and provide an excellent level of service. We would like you to lead by example, drive and enthuse your front-line team with a primary focus on delivering outstanding customer service, proactively creating opportunities to engage with members, deepen relationships & build advocacy.

Ensuring that agreed risk management and controls are followed at all times, and that all Nationwide rules, procedures and policies in the area of risk and compliance are adhered to will be key in this role. You’ll be vigilant against fraud, money laundering and risk and have zero tolerance for abuse of regulatory and operational procedures and standards in your branch.

What you'll be doing

As a minimum requirement you’ll have:

  • Branch experience
  • Understand risk and regulatory requirements
  • Excellent people skills to coach and manage your team
  • Good digital, analytical and multi-channel awareness
  • In depth knowledge of regulatory and risk assessment process
  • Highly motivated and highly organised with good time management skills and attention to detail
  • Knowledge of the Society’s products, services, policies and distribution channels
  • Strong problem-solving skills
  • Good relationship building and influencing skills.

We are the front line in protecting our members, building our society.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together.You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight - Thisisabout being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - Thisisabout aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - Thisisabout prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • 25 days holiday pro rata
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • Wellhub- Access to a range of free and paid options for health and wellness
Why work for us?

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

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