Area Manager

3 days ago

United Kingdom Mellors Group Full time

JOB DESCRIPTION – AREA MANAGER,

JEM Amusements and Arcades.

Job Title: Area Manager, JEM Amusements

Location: Multiple Arcades across Nottingham.

Main Function of Job: Responsible for managing JEM amusements, ensuring budget targets are achieved, operating standards are followed whilst maximising operating efficiency and profitability of each site.

Responsible to: Board of Directors

Responsible for: Arcade Managers, Arcade staff, Arcade Technicians

Main Duties:

  • Monitor site performance targets, working with managers/supervisors to ensure these are achieved.
  • Manage and resolve any onsite building and machine defaults.
  • Monitor and review arcade revenues, prize pay outs, stock levels and resourcing numbers to ensure budgets and targets are met.
  • Seek opportunities to increase profitability, achieve targets and keep within budgets across all sites
  • Identify ways to improve the customer experience, whilst ensuring the highest standard of operation at each of the sites
  • Ensure cash collections are carried out accurately and securely.
  • Ensure all machines provided for play are operated in line with current legislation and that customers only have access to areas which the law allows. Observe at all times The Gambling Commission’s License Conditions and Codes of Practice.
  • Monitor machine downtime, ensuring site supervisors are working with engineers to minimise downtime.
  • Ensuring the Company’s health, safety and security regulations and procedures are implemented and complied with at each site; providing a safe environment for staff and customers at all times
  • Ensure that staff resourcing is monitored and there are appropriate levels of cover at all times.
  • Motivate supervisors at each site, ensuring there is positivity and efficiency in the day to day running of the site.
  • Ensure a good working environment and team work is established, in order to obtain the maximum commitment of staff.
  • Provide management support and guidance to supervisors; handling absences, performance and conduct issues in line with company procedures to ensure standards maintained.
  • Ensure all arcade staff conduct themselves in the correct manner, maintaining the correct standards of dress and personal hygiene, in order to portray the correct image of the Company.
  • To protect and keep confidential the Company’s business interests, except as authorised or required by your duties.
  • To carry out any other reasonable duties as required.
  • To promote the Company in a positive manner, conduct all business in a polite and courteous manner.
  • Any additional duties that come with this level of responsibility.

Person Specification

Essential Criteria

  • Experience in an Area Manager or senior management role
  • Fully flexible with working hours including early mornings, evenings and weekends
  • Experience of managing employees and improving sales targets across multiple sites
  • Highly motivated, with excellent communication and customer service skills
  • High cash handling experience
  • Knowledge of Microsoft Office, and computer literate
  • Full clean driving licence

Desirable Criteria

  • Deliver staff training
  • Previous experience in the sector
  • Good understanding of basic HR procedures

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