Senior Product Manager, Tech
2 weeks ago
Location Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time
Contract-Type Permanent
Areas of business Sainsbury's Tech
Sainsbury's Tech
In Sainsbury’s Tech, we power the UK’s number 1 multi-channel, multi-brand retailer. Our General Merchandise Online team leads the market with building multi brand ecommerce capabilities that serve millions of customers per week. We’ve matured our platform to have a single set of capabilities that support multiple customer facing digital brands with our Argos, Tu and Habitat branded websites and apps running individually but leveraging all the great work we do to build once use 3x. Across each of these branded experiences we need to be able to compete against specialist players by harnessing our strengths together whilst also being able to differentiate the experience with specific features that delight customers as if we were a pureplay retailer in that category.
The Senior Product Manager is relentlessly focused on understanding, anticipating and exceeding customer needs for Checkout across our General Merchandise (GM) brands. In a complex area where product, promotions, payments and fulfilment meet at the end of a customer’s shopping journey, they champion the long-term vision for Checkout in line with our over-arching business goals. They also work horizontally across the immediate team and the broader product and tech function to coordinate and prioritise the diverse needs of their product.
They use product metrics to prioritise their specific product roadmap effectively and seeks out the data and insight that enables them to make informed decisions.
To enable success, the Senior Product Manager needs to consider the market context and is able to clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement.
Supporting the strategy, develop specific roadmaps and backlogs for products, building in complete end to end customer experiences that deliver on core priorities.
• Own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams.
• Maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicating progress, proactively managing risks/issues to remove blockers.
• Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the division/business/brands
• helping to identify necessary and/or desirable third-party technology to evaluate and select vendors
• Support communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues
Determine the right level and choice of material to communicate the experience, benefits and long-term vision for the product across a variety of audiences including development teams, stakeholders at all levels, partners and external parties
• Creating a positive impact with internal and external audiences, ensuring senior stakeholder advocacy for the product
• Apply data and research through sharing insight to ensure the team are focused on making the biggest difference for customers and the business
• Own key performance indicators to measure success for the role’s contribution
• Contribute to the Product Community of practice
Understanding of Agile delivery and modern engineering team practices
• Knowledge of technical product development principles and methodologies
Judgement to make sometimes difficult and complex decisions at pace, including comfortable dealing with ambiguous situations and help drive toward clarity
• Passion for seeking value and helping motivate and support technology teams
• Strong communication and influencing skills, particularly at senior levels
• Creative problem solving, enthusiasm for delivering change through people and technology
• Anticipating risks and opportunities, responding to escalations at pace and supporting to find solutions
• A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus, role model effective collaboration
• Product competency framework and community of practice
• Learning and development opportunities
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