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Information Technology Support Engineer

2 months ago

Bournemouth Dorset, United Kingdom Senitor Associates Full time

My clients IT team is the backbone of their technological prowess, consistently delivering exceptional support and innovative solutions. With a blend of deep technical expertise and a proactive approach, they ensure seamless operations and drive strategic initiatives across the organization.

My client is on the hunt for a IT Engineer with unparalleled technical expertise and a passion for problem-solving, to consistently elevate our IT capabilities and support our organization’s growth.

Key Responsibilities

  1. IT Support (First to Third Line): Serve as the initial contact for staff IT inquiries. Efficiently log, prioritize, respond to, and resolve IT queries, support tickets, and issues via email, phone, and web. Maintain communication with stakeholders throughout the process, document actions taken, and escalate issues when necessary. Ensure timely resolution and progress of tickets.
  2. Asset Management: Oversee IT equipment, manage inventory levels, and handle the ordering, deployment, and tracking of equipment, including coordinating office and desk relocations.
  3. Supplier Coordination: Communicate with external suppliers regarding hardware, software, services, and communication issues as needed.
  4. Systems Administration: Implement changes and address queries at an administrative level for various IT systems. Conduct tests and analyze the performance of IT systems and software as directed. Ensure internal IT systems comply with the Data Protection Act and internal policies.
  5. Project Involvement: Support the IT team in executing technical projects, assist with ongoing hardware and software initiatives, and stay informed about key issues affecting the firm. Provide recommendations to enhance IT performance and mitigate future problems. Participate in evaluating and recommending new systems and solutions.
  6. Documentation and Knowledge Sharing: Maintain and update the IT knowledge base, document IT processes, and create and disseminate guidance, training, and FAQ materials as needed. Assist in training staff and share knowledge with other IT team members.
  7. Personal Development: Attend required training sessions and continuously develop knowledge and skills pertinent to your role.
  8. Team Collaboration: Work cohesively with other IT Support Analysts and the broader IT team, participate in meetings, and collaborate effectively.
  9. Adaptability: Be prepared to work outside regular hours occasionally and travel between offices as needed to meet changing requirements.
  10. Confidentiality: Ensure confidentiality of information processed, stored, or accessed through the network.
  11. Additional Duties: Perform other reasonable tasks as requested that may not be explicitly listed in this job description.

Person Specification

Essential Skills

  1. Proficiency in MS Windows 11.
  2. Knowledge of MS Server 2016 / 2019 and related platforms.
  3. Experience in Windows Server Administration, including Active Directory, DNS, DHCP, GPO, WSUS, and PowerShell.
  4. Expertise in Office365 Tenancy configuration, including Teams, SharePoint, OneDrive, Azure AD, InTune, Autopilot, MDM, and MS Always on VPN.
  5. Familiarity with Service Desk ITSM tools (e.g., Freshdesk, Halo, SNOW, Ninja).
  6. Experience working in an ITIL-aligned environment.
  7. Understanding of networking concepts, including VLANs and configuration of switches and routers.
  8. Strong problem-solving and analytical skills.
  9. Methodical, organized, and detail-oriented approach.
  10. Excellent verbal and written communication skills.

If you are ready to take the next step in your IT career and propel it to the next level. APPLY NOW