Head of Operations
2 weeks ago
Do you have a track record of delivering impeccable service within a wholesale or FMCG environment? Do you have a background in transport and warehouse? Do you have a solid understanding of logistics in relation to ensuring excellent customer service? Before applying for this role, please read the following information about this opportunity found below. Then this might the perfect role for you We are looking for a Head of Operations who will be primarily accountable for the management and development of the transport and warehouse operational teams. It is vital that you have the ability to enhance the critical relationships and processes affecting the sales/operational teams. The HOO needs to be the ambassador of the business vision and values and ensure that accountability is built right the way down the supply chain as well as building a culture of trust to facilitate the creation and delivery of profitable services to customers so that our strategic objectives and goals are met and within agreed budgeted targets. Elite Fine Foods is at the forefront of the food wholesale industry, providing quality products to businesses across London and the South East. We believe in innovation, teamwork, and delivering excellence to our clients. Location: Newhaven, Brighton (Office Based 5 days a week) Hours: 37.5 Role Essentials
- Manage the depot management team to drive operational efficiencies, customer service and productivity in order to deliver a profitable service to customers and meet KPIs
- Demonstrate the expected behaviours and standards of a people leader to recruit, engage and develop the capability of our people and generate the right high performance culture for our business.
- Support and work with the sales teams in order to ensure the development and retention of accounts and maximise the commercial opportunities available by visiting key accounts to build good relationships so that the customer always has someone operationally to go to get a quick fix
- Manage the commercial operation of the depot to ensure the profit budget target is met or exceeded
- Ensure that good management practice and all processes are followed in order to ensure the health and safety of our employees and customers
- Full budgetary and financial control of all operational activities such as stock management and control to achieve agreed targets and broader depot goals.
- To optimise activity within operational teams ensuring and manage all KPI related in transport and warehouse departments
- Identifying opportunities to ensure appropriate planning and resourcing, development, training is in place to meet the business performance
- To ensure compliance with audit, HSE and other regulatory requirements in relation to operational, safety, legal, accidental/environmental and financial criteria
- Experience of working within a fast paced logistical business
- Demonstrable people management and leadership qualities
- Experience and understanding of the distribution market place and leading a distribution operation
- Ability to motivate and encourage individuals to get the best results
- 25 days holiday plus Bank Holidays
- Company Pension
- Health Plan
- Product / Shopping Discounts
- Excellent product discounts
- O2 & Virgin Media Discount
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