Release/Deployment Manager

4 weeks ago

United Kingdom Reporter Newspapers Full time

Position Overview:

The Release Manager will work with client/customer teams and document environment changes for software releases/deployments. The ideal candidate will have software implementation experience including configuring environments for application migration. This will include a solid understanding of Release and Change Management processes. Experience in the healthcare industry is a plus, but not required. This role may require 50% travel to the client site and will otherwise be remote.

The Product:

With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, more more than just core administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

Your impact:

  • Manage and standardize programs to meet the client’s release/deployment and quality criteria.
  • Work with cross-functional and cross-product teams, both internal and external, to come up with and manage deployment schedules, upgrades and milestones.
  • Act as a gatekeeper, ensuring that all cross-functional teams sign off on the release before each promotion to production.
  • Identify & manage risks and clearly communicate them to program/project stakeholders while proposing solutions.
  • Effectively communicate required delivery dates, deployment pipelines, releases, and proposed enhanced processes to the delivery teams.
  • Be involved in code deployments, data base synchronization, and DevOps best practices.
  • Streamline deployment practices for effective delivery to the client.
  • Work towards Continuous Integration/Continuous Delivery (CI/CD) with DevOps teams.
  • Migrate applications from legacy systems to newer environments.
  • Manage and maintain customer environments in a known good state

What you bring:

  • Prior software implementation experience including configuring environments for application migration.
  • Solid functional and technical experience with Release and Change Management processes, including configuring environments for application migration.
  • An in depth understanding of ITIL/ITSM practices and solutions development from the drawing board to production delivery, including experience with troubleshooting scenarios in production environments.
  • Experience working with client/customer teams and documenting environment changes for Releases/Deployments.
  • The ability to effectively communicate and coordinate between multiple teams including Infrastructure, Support, On-Call, Development, QA, SMEs, architects, and business stakeholders as well as with client teams.
  • A focus on a zero/minimum-error software delivery scenarios.
  • Hands-on experience with hot-fixes for software applications and the ability to seek alternatives in case of deploy/code failures.
  • Knowledge of both legacy releases and release management processes using current trends and tools in the industry including DevOps and CI/CD.
  • Prior experience with disaster recovery exercises between data centers involving applications as well as database servers.
  • A working knowledge of Jenkins, configuration management database (CMDB), code packaging, Jira, Salesforce, ELK, Git Hub, AWS and basic Unix commands.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US
Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Work across multiple time zones in a hybrid or remote work environment.
  • Long periods of time sitting and/or standing in front of a computer using video technology.
  • May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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