Lettings Administrator
4 weeks ago
Lettings Administrator
Harrogate
£24,687.52
Invigorate recruitment is working with its client a well established estate agents to recruiting a Letting Administrator into their Harrogate Branch.
As the Letting Administrator you will be responsible for ensuring that the lettings department runs smoothly by assisting in any day-to-day tasks required.
To provide unrivalled levels of customer service whilst building relationships at all levels and achieving results. To actively demonstrate the ability to expand and develop the current role and add value to the office and the company.
Key Responsibilities for the Lettings Administrator:
Liaise on a day-to-day basis with existing and new customers ensuring the highest standard of customer service are met whilst providing excellent customer care and support.
Handle property maintenance as issues are reported
Build and maintain strong relationships with landlords and tenants.
Develop relationships with contractors and organise estimates, repairs and maintenance as appropriate
Organise gas and electrical safety maintenance files for all managed properties.
Maintain an excellent standard of company records.
Work closely with other third-party operators where appropriate to exceed customer expectations, this includes upselling services we offer, maximising income.
Administer all responsibilities in the most cost-effective way and always operate within approved budgets and Company Policies
Registering applicants onto mailing list
Any ad hoc duties as required by senior management.
Receiving and processing an application including referencing
Organising, booking, confirming, and attending property viewings
Viewing call backs within 24 hours of viewings as per software requirements
Assisting with arranging tenancy renewals with rent increases
Able to work independently yet be a team player
Skills & Abilities:
Strong Communicator both verbal and written/Numerate/Well organised
Previous Experience in the Lettings industry is preferred
Results Orientated/Self Motivated/Team Player.
Persuasive with high energy level but reliable and committed
Ideally already demonstrated excellent customer service
Ability to manage multiple priorities and work to deadline
Smart appearance
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