Deskside Support Engineer

2 weeks ago


England, United Kingdom Polar Recruitment Services Ltd Full time

Deskside Support Engineer

Polar Recruitment are currently recruiting on behalf of a global leader in the IT Services sector for an experienced Deskside Support Engineer to be based at a prestigious customer site, providing on-site IT support and remote support for customer satellite sites, including installation, support, and service/repair of IT Systems/equipment.

Deskside Support Engineer - Responsibilities:

  • Incident management & resolution
  • IMAC (Installations, Moves and Changes)
  • Onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider
  • Remote support for satellite sites
  • Mobile device support
  • Maintain/update network infrastructure
  • Coordinate MFD and network Printer installs
  • Peripheral support
  • IT Asset/Stock equipment management
  • Instruct customers in the operation and maintenance of systems/equipment
  • Project support as required
  • Act as a central point of contact for the customer

Deskside Support Engineer - Skills & Experience:

  • Previous experience in a similar role providing Desktop and IT Hardware Break/Fix support.
  • Experience supporting Mobile devices, Printer/MFD's and Peripherals
  • Experience supporting Windows10, O365, AD and SCCM
  • Knowledge of administering Windows Share\File permissions
  • Excellent customer facing and customer services skills.
  • Excellent communicator both face-to-face and remotely
  • Willingness to travel for projects if required.
  • Experience with ServiceNow and/or ITIL desirable.

The Deskside Support Engineer will be rewarded with an attractive salary and comprehensive benefits package including; Private Medical & Health Insurance, Company Pension, Income Protection, 23 days Holiday (rising to 25, plus the option to purchase/sell additional Holiday), Life Insurance and more, allied to superb career advancement opportunities with a recognised market leader within the IT Services space.

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