Deskside Support Engineer
2 weeks ago
Deskside Support Engineer
Polar Recruitment are currently recruiting on behalf of a global leader in the IT Services sector for an experienced Deskside Support Engineer to be based at a prestigious customer site, providing on-site IT support and remote support for customer satellite sites, including installation, support, and service/repair of IT Systems/equipment.
Deskside Support Engineer - Responsibilities:
- Incident management & resolution
- IMAC (Installations, Moves and Changes)
- Onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider
- Remote support for satellite sites
- Mobile device support
- Maintain/update network infrastructure
- Coordinate MFD and network Printer installs
- Peripheral support
- IT Asset/Stock equipment management
- Instruct customers in the operation and maintenance of systems/equipment
- Project support as required
- Act as a central point of contact for the customer
Deskside Support Engineer - Skills & Experience:
- Previous experience in a similar role providing Desktop and IT Hardware Break/Fix support.
- Experience supporting Mobile devices, Printer/MFD's and Peripherals
- Experience supporting Windows10, O365, AD and SCCM
- Knowledge of administering Windows Share\File permissions
- Excellent customer facing and customer services skills.
- Excellent communicator both face-to-face and remotely
- Willingness to travel for projects if required.
- Experience with ServiceNow and/or ITIL desirable.
The Deskside Support Engineer will be rewarded with an attractive salary and comprehensive benefits package including; Private Medical & Health Insurance, Company Pension, Income Protection, 23 days Holiday (rising to 25, plus the option to purchase/sell additional Holiday), Life Insurance and more, allied to superb career advancement opportunities with a recognised market leader within the IT Services space.
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