Exams Administrator
3 weeks ago
WHO WILL YOU BE WORKING FOR?
Our client is an established non-profit healthcare organisation; dealing with changes in legislations.
WHAT WILL YOU BE DOING?
The role holder plays an active role in the delivery of live examinations and will interact with a number of external stakeholders such as trainees, role-players, examiners and consultants, and is expected to operate in a high-profile and high-risk area of College activity.
- To act as the principal conduit for all routine enquiries, requests and complaints from examination candidates and other stakeholders by email, telephone, and post, ensuring that the advice and information they receive is appropriate, accurate, consistent, timely and in accordance with the colleges Examination Regulations and other associated policies.
- To create, develop and maintain a comprehensive collection of routine responses to commonly asked queries
- You will be receiving and distributing all incoming post and general email communications, compiling, maintaining, and filing accessible records in electronic and paper formats, maintaining supplies of stationery and other materials as required, and liaising as necessary with suppliers of goods and services.
- To keep accurate records of withdrawn applications and requests for changes to appointments etc, liaising with managers and editing data in the College's databases as necessary.
- To ensure that all examination fees are paid, recorded, and processed. This will also involve processing both online and credit card payments and editing data in the College's databases as necessary.
- Educated to A-level or an equivalent
- We are looking for someone with excellent customer service skills, a meticulous eye for detail, and proven administrative experience preferably in examinations, events management or an equivalent field.
- Ability to communicate effectively, excellent written and oral communication skills
- Experience using MS Sharepoint and Teams Site
- Good IT skills, inclusive of Microsoft Outlook, Word, Powerpoint and Excel
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