Travel Coordinator
3 weeks ago
Location: Cheltenham
- Do you have a passion for travel?
- Do you love learning about different cultures?
- Are you articulate, and eager to pursue a career within Luxury travel?
- Operations of the brochure or tailor-made FIT tours
- Book hotels, ensuring use of allocations where available
- Accurately book all services required for the successful operation of the tour within the budget set
- Accurately cost any additional requests or changes
- Prepare and check the final documentation for any errors or changes
- Prepare detailed Tour documentation, both the Tour Leader where appropriate and on call staff
- Investigate and reply to Customer Service issues in a fair and balanced manner
- Maintain professional relationships with all suppliers and clients at all times
- Liaise with agents directly on any changes or operational requirements
- Log/share feedback from each tour, ensuring that improvements are made as soon as possible
- Assist the Finance Department with invoice queries as they arise
- Prepare financial statements and invoices to agents as required and ensure all necessary payments have been received on time
- Able to provide emergency mobile telephone service on a rota basis and provide all necessary information for the emergency file
- Excellent knowledge of the English language, spoken and written, including creative writing
- Preferably some knowledge of one other European language (especially Spanish and Portuguese)
- University degree or similar OR solid and relevant work experience
- Up-to-date knowledge of Outlook, Word, Excel and PowerPoint
- Numerate, accurate, dedicated with attention to detail
- Ability to multi-task and work under pressure
- Good level of geographical and general knowledge of Travel and tourism
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