Hungarian and English speaking Service Desk
2 weeks ago
Location – Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract – 3 months with potential extensions Hours – 7.5 hours a day, between 06:00 and 18:00 – maximum of 2 weekends a month, get the days back in the week. Are you the right candidate for this opportunity Make sure to read the full description below. Required skills:
- fluent in Hungarian and English speaking, with strong all round communication skills
- Plenty of Customer service experience
- Previously required to complete calls/make bookings.
- Experience with Microsoft Word/Excel/PowerPoint/Outlook
- Speaking/typing in English to a professional level.
- Being a great problem solver – thinking proactively in order to resolve incidents as quickly and smoothly as possible.
- Educated to GCSE Level or equivalent in Maths and English
- IT certificated desirable but not essential.
- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
- Proactively keeping Customers informed on incident or request status and progress.
- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
- Adhering to Incident management procedures.
- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
- Keeping up to date with the current standard procedures.
- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager
- Escalate potential problem issues with Problem and Incident Management.
- Contributing to team meetings.
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Hungarian and English Speaking Service Desk
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Peterborough, United Kingdom Global Technology Solutions Ltd Full timeHungarian and English speaking Service Desk We have a great opportunity for fluent Hungarian and English speaker to join a large IT organisation based in Hampton, Peterborough. This is an onsite role Immediate starts available. This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to...
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