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Hungarian and English speaking Service Desk
3 months ago
Pay - £15 per hour, after 3 months goes up to £17.Contract - 3 months with potential extensions
5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week.
fluent in Hungarian and English speaking, with strong all round communication skills
- Plenty of Customer service experience
- Experience with Microsoft Word/Excel/PowerPoint/Outlook
- Speaking/typing in English to a professional level.
- Educated to GCSE Level or equivalent in Maths and English
- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager
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