Performance Service Manger
1 week ago
Job Title: Service Delivery Performance Manager
Brighton (Hybrid Working Available)
This team plays a pivotal role in the reconciliation and management of client money, collaborating with both clients and insurance underwriters.
This role is ideal for a candidate with a background in finance or insurance broking accounts who is looking to make an impact in a dynamic and growing business. The successful candidate will focus on enhancing insurer relationships, ensuring service excellence, and contributing to the delivery of high-quality outcomes.
Supporting managers and senior managers in managing the interface between client finance teams, client-facing broking businesses, and insurers.
Acting as the technical escalation point within the client finance teams, ensuring optimal levels of service for insurers.
Building and strengthening insurer relationships by reviewing processes, fostering collaboration, and leading partnership meetings.
Developing and monitoring KPIs/SLAs, ensuring the team meets performance targets.
Producing management reports on key targets, projects, and insurer issues.
Escalating and coordinating the resolution of issues with business units or technical teams.
Supporting premium query resolution, tracking actions to completion, and coordinating business and insurer performance reviews.
Assisting managers with training gap analysis, performance feedback, and annual appraisals.
Strong knowledge of insurance broking accounts and FSA client money rules.
Proficiency in Microsoft Office Suite, particularly Excel, and familiarity with industry software such as Power BI, Brokersure BE/EA, and A4B.
Strong numerical and analytical skills, with the ability to interpret financial data and facilitate decision-making.
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