Customer Service Advisor
2 weeks ago
Customer Support Administrator : £23,800 per annum - salary progression upon successful probation.
To facilitate any incoming Bodyworn enquiries from WCCTV’s customers via telephone/email, providing them with technical support resolutions in line with company objectives.
Daily checking/assistance of all elements of Bodyworn customer support, (technical support enquiries which have been logged, returns and trials) – ensuring SLA’s are met and early warnings are created
Coordinate and communicate effectively with account managers and customers on updates to orders, deliveries and delays
Creation of internal/external troubleshooting guides/tutorial videos in line with WCCTVs quality guidelines
To provide remote Bodyworn installations for customers, utilising remote desktop facility to install both standalone and Cloud installations
Provide remote training to customers
Annual Salary of £23,800 increasing to £25,000 upon successful completion of the probationary period.
~ SIA training and licence provided.
~ Private Equity backed employer, we will provide continuous support and development throughout your career.
~23 days annual leave plus bank holidays, entitlement increasing with length of service from year two.
~ Private healthcare and dental care schemes, supplying wellness and mental health support services.
~ Company pension scheme, with employer contributions increasing with length of service.
~ Newly refurbished open plan office, encouraging an inter-department supportive environment.
1 years’ experience within a customer service role.
~ Wireless CCTV (WCCTV) was founded in 2001 and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do.
In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development.
Kingsway Business Park
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