Senior IT Analyst IT Support Analyst

2 weeks ago

Weybridge Surrey, United Kingdom Reed Technology Full time

IT Support Executive
Salary: Competitive
Location: Hybrid Role - Circa 3 days at home and one day a week in Weybridge Office and one day a week in Central London Office
Exciting opportunity to join a growing and incredibly successful financial services organisation.
They are seeking an IT Support Specialist to take ownership of the IT function working closely with a third-party provider, providing essential support to their users and overseeing internal IT projects.
This role is ideal for a tech-curious individual with a strong work ethic, great communication skills, and the ability to work independently with high levels of autonomy. This is a role which will have a wide range of responsibilities and potential of longer term development opportunities.
Day to Day of the role:
Manage IT tickets and liaise with our outsourced IT provider to ensure timely resolution within agreed KPIs.
Prioritise and manage internal IT issues, both ongoing and ad hoc.
Deliver IT projects and support the use of internal software/systems, including licence management.
Provide mobile device maintenance and support, liaising with third-party providers.
Oversee IT tasks associated with new starters, leavers, and movers, including on-site setups.
Organise equipment supplies and deliveries, and manage inventory.
Handle IT invoices and deliver training on systems/software.
Support company events and presentations with IT needs.
Assess and recommend IT improvement proposals from our third-party IT provider.
Ensure key deadlines and priorities are met, providing detailed handovers as necessary.
Required Skills & Qualifications:
~3+ years' experience in a hands-on IT project support role.
~ Experience working alongside third-party IT support.
~ Proven ability to manage or deliver IT projects.
~ Experience in a similar sized business, financial services environment is advantageous.
~ Excellent service delivery skills with a focus on providing a 5* service.
~ Ability to thrive on challenges and find innovative solutions to problems.
~ Capable of managing a busy workload and adapting to changing priorities.
~ Excellent attention to detail and high-quality communication skills.
~ Flexibility to work across both offices and potentially outside normal office hours.

Benefits include:
~ Bonus 7% of basic salary.
~25 days holiday (increasing a day a year after 5 years of service)
~ Vitality Private Medical Insurance
~ YuLife
~ Income protection
~ Also have a range of benefits including women's health support, mental health support etc.

#J-18808-Ljbffr

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