Customer Service/Sales Advisor

3 weeks ago


Pembroke Pembrokeshire, United Kingdom Oei Inc Full time

At KI, we believe knowing our customers helps us serve them better. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we’ve positioned KI as the furniture company that best understands thefurniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. Customer Service Representative
Customer Service KI Canada
Customer Service Manager
This on-site position is held within the Canadian Customer Service Team (located in Pembroke, ON), with roles responsibilities including and not limited to, order intake, providing administrative assistance, order entry, quoting, and other duties as required.
Work with sales representatives to resolve customer/product issues.
Customer Service Support:
Provide support to other Customer Service Representatives on an as needed basis.
Perform quoting for sales representatives and clients.
Participate in Sales Operations team huddles, department meetings, and company meetings.
Invoicing and Finance Support
Analyze weekly invoices and note any Sample orders and any COQ orders to ensure correct coding and then forward to Corporate A/P.
Analyze various weekly invoices for duty and brokerage charges and note any Sample orders, COQ or plant orders to ensure correct coding and then forward to Corporate A/P.
Diploma or Degree in a Customer Service-related field
Minimum two years customer service experience

Computer proficiency especially MS Office
Highly flexible – able to adjust quickly in dynamic fast paced environment
TRAVEL
~ Open concept office environment

In addition to focusing on a positive workplace culture, KI also provides:
Employee Family Assistance Plan
Paid Personal Time Off
Paid Vacation


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