Aftersales Manager

4 weeks ago

Bournemouth Dorset, United Kingdom Marshall Motor Group Full time

Aftersales Manager – Bournemouth BMW MINI

Hours: Monday to Friday 8am-6pm, 45 hours per week

Industry leading basic salary with an extremely generous OTE and Bonus Scheme in place

Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme.

Who we are

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

The Role

An extremely exciting opportunity has arisen for an Aftersales Manager responsible for our BMW & MINI Aftersales facility in Bournemouth. The facility is remote to our Sales Showrooms and you will assume overall responsibility for the building and the Team within it. Reporting to the Head of Business, you will be supported by an established team including an Assistant Service Manager, Service Team Supervisor, Service Advisor Team, Parts Manager, Parts Department, 13 x Technicians and a Workshop Controller. Due to the experience and dedication of our Technicians, they have been acknowledged by the brands we represent as being one the most highly skilled and technically aware Teams within the network. To support you in your personal development and growth, you will have full access to Marshall Training and also BMW & MINI UK Training via their online platform and physical facility at their esteemed Academy. This will help you build on your current skillset and further your career through our training and development and succession plan.

What will I do?

As an Aftersales Manager, you will have overall accountability for people and financial performance for your assigned dealership. With support from your General and corporate support functions, you will:

  • Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
  • Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
  • Oversee the service, parts, managing stock control and assets
  • Set financial and growth objectives for each department, and plan accordingly to ensure profit and product targets are met
  • Accurately report on dealership reporting, in line with group reporting frameworks
  • Develop and roll out a dealership marketing and publicity strategy to support objectives
  • Support the dealership to consistently achieve high levels of customer satisfaction
  • Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements

What do I need?

We are looking to speak to you if you are currently a Aftersales Manager or are in a Automotive Aftersales Manager position. In addition to your previous experience, we are seeking individual who display the following attributes:

  • Strong leadership skills with the ability to lead and motivate a large and diverse team
  • A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
  • Strong analytical and problem solving skills, with the ability to foresee potential barriers
  • A commitment to the Marshall Values of People, Customers, Integrity and Innovation

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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