Complaints Advisor

3 weeks ago


Newcastle upon Tyne, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time €16 - €20

Finance and Payments Advisor
+Customer service experience within Banking Industry
+Complaints handling experience
+Ability to update databases
Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. We provide support to customers and colleagues, contacting us with financial enquiries and requests about their loan account. We also provide support to our client's loan product finance team.
We are looking for colleagues to join our team of Finance & Processing Advisors putting our customers at the heart of everything we do every day. Do you have a passion for helping make things simple and easy for customers?
Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?
What are we looking for in our Finance and Processing Advisors?
Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
Supporting our Customer Service colleagues when seeking support for customer enquires of a more technical financial nature.
Bookkeeping experience is needed, and general ledger experience is advantageous as the role also involves
Applying payments to customer loan accounts
Supporting our Customer Financial Assistance teams with accounts where customer is in financial difficulties (e.g. freezing interest, changing repayment schedule, managing arrears)
Responding to technical financial queries received from internal colleagues as well as other client teams
Completing regular General Ledger reconciliations e.g. cash movement.
Liaising with our client Finance team to provide trial balance and other required reconciliation data and reports.
And through all this achieve core Key Performance Indicators.
Our Finance and Processing team working hours are between 8am and 6pm, Monday to Saturday and Saturday mornings. Shifts usually start, 8:00; 9:00 and 10:00 with a rotation for the Saturday


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