Program Manager

2 months ago

United Kingdom GetScanned Full time

Program Manager – Health Concierge

Location: Remote but with the ability to travel to London

About Us:

Elevate monitors your health year-round with tests, wearables, and consultations to ensure early detection and promote longer healthier lives. We offer a proactive and personalised approach to health management, integrating advanced technology and a dedicated team of experts to ensure comprehensive care, at an accessible price point.

Job Summary:

We are seeking an experienced and highly organised Program Manager to lead, and execute our proactive health concierge program. The ideal candidate will have a strong background in program management ideally within a healthcare setting and experience working with medium to high-end customers. This role requires exceptional organisational skills, the ability to manage multiple projects simultaneously, and a proactive approach to problem-solving.

Key Responsibilities:

  • Program Management: Oversee the end-to-end delivery of our Elevate, proactive health concierge program, ensuring all aspects run smoothly and efficiently. 
  • Client Coordination: Serve as the main point of contact for customers, managing their schedules, appointments, and follow-ups to ensure a seamless experience.
  • Team Collaboration: Work closely with healthcare professionals, administrative staff, and external partners to coordinate all elements of the program.
  • Project Planning: Develop detailed project plans, set timelines, and ensure that program milestones are met on schedule.
  • Process Optimisation: Continuously assess and improve program workflows to enhance customer experience and operational efficiency.
  • Quality Control: Monitor the quality of services provided, ensuring all assessments meet the highest standards expected by our clients.
  • Budget Management: Manage the program budget, track expenses, and ensure financial objectives are met.
  • Reporting: Prepare regular reports on program performance, customer satisfaction, and key metrics to inform decision-making.
  • Customer Engagement: Foster strong relationships with customers, addressing any concerns and providing a premium, personalised service.

Qualifications:

  • Proven experience in program or project management, preferably within a healthcare or luxury service setting.
  • Strong background working with medium to high-end customers, with an understanding of their expectations and service standards.
  • Exceptional organisational and multitasking skills, with the ability to manage complex schedules and workflows.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Proficiency in project management tools and software.
  • Ability to work independently, with strong problem-solving skills and attention to detail.
  • Familiarity with healthcare regulations and compliance is an advantage.

Why Join Us?

  • Work with a dynamic and dedicated team focused on delivering high-quality, personalised healthcare services.
  • Opportunity to make a significant impact on a premium health program.
  • Competitive salary and benefits package.
  • Professional development and growth opportunities.

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