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Proactive Sales Supervisor

3 months ago

Loughborough Leicestershire, United Kingdom Sanderson Design Group plc. Full time
Job Description

Proactive Sales Supervisor

We have an exciting opportunity for a Proactive Sales Supervisor to join us. As Proactive Sales Supervisor, you will lead and develop a dedicated outbound sales team focused on engaging and nurturing relationships with customers who have smaller turnovers, driving sales growth and maximising the conversion of sample orders into finalised sales. The role focuses on utilising strategic sales tactics and personalised outreach to increase customer engagement and drive significant sales growth from this specific customer segment.

We are a collective of luxury interior brands, each with a special role to play, and two manufacturing brands (Anstey Wallpaper Company and Standfast & Barracks). At Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke and Scion and our purpose is ‘to bring the beautiful into people’s homes and lives’.

Responsibilities

  • Lead and manage the Outbound Sales team to deliver against their targets and performance measures
  • Develop and implement tailored sales strategies that address the unique needs of smaller turnover customers, with a special focus on maximising the placement of pattern books in the marketplace (vital for engaging trade customers who may not have regular visits from our road sales team)
  • Utilise sales tools e.g., pattern books, to showcase our products effectively, follow up on sample orders to maximise conversion rates and encourage repeat business.
  • Efforts directed at not only towards selling products but also towards ensuring these valuable resources are actively promoted and distributed, facilitating easier access for customers and enhancing their buying experience
  • Initiate direct contact with customers to deepen understanding of their needs and business potential
  • Deliver against your own targets as a part of the sales team
  • Employ effective sales techniques to promote products, upsell, and cross-sell, ensuring each interaction aims at building a stronger business relationship
  • Monitor team performance with a focus on specific metrics relevant to the targeted customer segment - use data analysis to adjust strategies, improve engagement, and enhance sales outcomes
  • Regularly report findings and progress to senior management
  • Equip the team with the necessary skills and knowledge to effectively address the challenges and opportunities within the smaller turnover customer segment
  • Focus on continuous improvement and adaptive sales techniques to stay responsive to customer feedback and market changes
  • Support the team with their own personal development
  • Work closely with your colleagues in the Customer Service team to ensure completion and accuracy of all orders and sample requests

Measures of success

  • Feedback from your team
  • Achievement of targeted sales growth within the smaller turnover customer segment
  • High conversion rates from sample orders to actual sales
  • Positive customer feedback and increased customer engagement levels
  • Team’s adherence to sales strategies and their impact on overall business objectives
  • Timely and accurate feedback and reporting to relevant person

Skills & Experience

  • Educated to GCSE A-C level as a minimum and/or equivalent
  • KLC Short course or equivalent
  • Proven sales experience, in call centres and/or mail order catalogues
  • Experience of having led and developed a team
  • Strong business sense and industry expertise
  • Experience working with products and demonstrating product knowledge
  • Experience building long term business relationships
  • Self-driven, results orientated with a positive outlook
  • Excellent IT skills, including MS Office skills
  • Experience using CRM and WG360
  • Outstanding verbal, written and presentation skills

If you wish to apply, please send your CV to jobs@sandersondesigngroup.com

About us

Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics together with a wide range of ancillary interior products.

In 2020, we brought our portfolio of brands home to Sanderson Design Group, evoking the combined longevity and prodigious creative history of our brands. Sanderson Design Group describes the ebullience of our past endeavours. It sketches the outline of our future. A collective of quintessentially British luxury interior brands and 2 manufacturing brands, at Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company and Standfast & Barracks.

Our purpose is "To bring the Beautiful into People’s Homes and Lives". This has defined and shaped our brands since our very earliest days. The oldest brand in our arsenal, from where we derive the namesake of our group, begun life in 1860, as an importer of fine French wallpapers to London. Arthur Sanderson & Sons Ltd played a pivotal role in defining English interior decoration tastes and its early success led to displaying designs at London’s finest showroom, at Berners Street. Around this time in 1924, Arthur Sanderson & Sons Ltd were awarded The Royal Warrant, becoming “purveyors of wallpaper and paint” to the court of George V.

We recognise that each one of our brands contributes a unique chapter to our story. It is why we represent the full spectrum of British interior design, catering from cutting-edge sleek modern styles, to the hearty warmth of traditional forms. Our decision to rebrand as Sanderson Design Group in 2020 is our way of paying homage to our rich history, as well as marking our path towards a new future. As custodians of over 160 years of design experience, we are proud to Bring the Beautiful into People’s Homes and Lives. We are Sanderson Design Group.