Customer Service Co-ordinator
4 weeks ago
Linsco are currently recruiting for a Customer Service Co-ordinator for a reputable client of ours located in the West Yorkshire area.
You will be needed to support our clients residents and ensure their needs are met in a timely and professional manner. Based at the head office, you will play a vital role in delivering excellent customer service and enhancing the overall resident experience.
Key Responsibilities:
- Monitor own email inbox and the customer service departments email inbox.
- Record the outcome of all telephone calls, and emails from customers and contractors.
- Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.
- To coordinate the scheduling of the Customer Service Operatives diaries.
- To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.
- Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required.
- Process PO's, invoices and undertake any contra- charging process.
- Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Address unsuccessful or inadequate remediation of customer
- To ensure the out of hours services, and reporting work effectively.
- Maintain complaint spreadsheets and provide weekly updates to the management team.
- Acknowledge and correspond with complainants within agreed timeframes.
- To ensure surveys and reports from external bodies, including contractors are maintained.
- Be professional with internal, external staff and customers
Key Requirements:
- Previous experience in a customer service role, preferably within the housing or real estate industry.
- Strong communication skills, both verbal and written, with a professional and courteous approach.
- Excellent problem-solving abilities and the ability to remain calm and composed under pressure.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to work collaboratively within a team environment and independently with minimal supervision.
- Empathy and understanding towards resident's needs and concerns.
If you are interested in this role, please apply with your CV.
Linsco is acting as an Employment Agency in relation to this vacancy.
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