![Frasers Group](https://media.trabajo.org/img/noimg.jpg)
1st Line Support
1 month ago
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
There is a wealth of opportunity for training as well as on the job learning.
We are currently looking for IT Service Desk Analysts to join our Shirebrook IT Academy. If you are looking to kick-start a career in tech- this is the perfect opportunity to gain knowledge and qualifications to grow your career as it is an entry-level role.
Taking responsibility of IT support queries that come from our Head Office and stores across the UK and beyond
Providing IT support via our phone and ticket systems, logging detailed and concise information
Monitoring, fault tracking and problem management
Assisting the broader IT teams with preparation of hardware/software
Writing and updating technical documentation
Working a shift pattern between the hours of 7am and 9pm. This team follow a shift pattern within the hours of 7am and 9pm, including weekend work on a 1 in 4 weeks basis. Shift options include 9-hour days with a 1-hour lunch break or 8.All technical training will be provided via our IT Training Academy in your onbaording
No prior experience needed, just a passion for IT and desire to develop your skillset and learn/grow with our business
Team focused and able to communicate effectively with colleagues to offer support and advice
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