reception supervisor
2 weeks ago
Join Our Client’s Team as a Reception Supervisor
Company Overview: IRS Recruitment is proud to partner with a vibrant, upscale hotel & pub chain dedicated to delivering an exceptional dining and holiday experience. They are currently seeking a Reception Supervisor to join the team that has strong leadership skills, exceptional customer service, and a keen eye for detail.
Location: Southwold and surrounding villages Salary: £11.97 Employment type: Full-time Salary additions: Comprehensive and innovative benefits package Flexibility required to cover a variety of shifts per week including bank holidays and weekends.
As a Reception Supervisor, you will play a pivotal role in overseeing the daily operations of the reception area, ensuring smooth and efficient guest service. You will lead the receptionists, providing guidance, support, and training as needed.
Key Responsibilities:
Supervise and lead the reception, including scheduling, training, and performance management.
Provide guidance and support to team members, ensuring they deliver exceptional customer service.
Lead by example, demonstrating professionalism, enthusiasm, and a positive attitude.
Welcome guests warmly and ensure their needs are met promptly and courteously.
Handle guest inquiries, requests, and complaints effectively, striving to exceed expectations.
Oversee the check-in and check-out process, ensuring accuracy and efficiency.
Monitor room availability and coordinate with housekeeping to ensure timely room turnovers.
Manage reservations, cancellations, and modifications, ensuring accuracy and compliance with hotel policies.
Maintain accurate guest records, including registration cards and payment information.
Handle cash and credit card transactions, balancing the cash drawer at the end of each shift.
Assist with administrative duties, such as answering phones, responding to emails, and processing paperwork.
About you:
Previous experience in a reception or front desk role, with supervisory experience preferred.
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
Strong leadership skills, with the ability to motivate and inspire a team.
Attention to detail and the ability to multitask in a fast-paced environment.
Proficiency in computer systems and hotel management software.
Benefits:
Opportunities for career advancement and professional development.
Supportive and collaborative work environment.
Contribution to a reputable hotel brand with a commitment to excellence in guest service.
If you are a motivated and experienced Receptionist looking to take the next step in your career, we encourage you to apply for the Reception Supervisor position. Join the team and play a key role in delivering exceptional guest experiences.
If you are looking for the next step in your hospitality career in Southwold and the surrounding villages with a thriving, constantly expanding organisation please apply now or call our friendly team on (phone number removed).
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