Night Porter/Customer Service

3 weeks ago

England, United Kingdom Talent Staffing Full time

JOB TITLE : DAY PORTER
LOCATION : LONDON W1
A large residential complex based in London’s West End require a reliable and competent Front Desk Porter to provide a high level of customer service and security presence in a team based role - this role requires cover across rostered weekends and bank holidays. ** Good references are essential**
1. PURPOSE
1.
1. To provide an efficient and courteous level of assistance and service at all times to all tenants of and visitors to the building;
1.
1. To provide on a 5 Days in 7 rotational basis, a security presence in the building and in the course of their duties ensure the safety and well-being of the tenants (Shits are 7am - 2pm or 2pm - 10-pm)
1.3 To assist the supervisor, as necessary, in the smooth and efficient running of the building.
2. DUTIES AND RESPONSIBILITIES
The following is a summary of the primary functions of the position. Full details of duties and responsibilities in relation to each function will be provided by the Supervisor
1.
1. Safety and Security
* To provide a manned presence in the reception area and to check all persons entering or leaving the building ensuring that unauthorised persons do not gain access;
* To make regular internal inspections of the building as directed by the supervisor and to report as required on any findings;
* To keep daily diary of events and activities which occur within the building and to record in a visitors’ book details of all visitors, contractors, suppliers and other persons;
* To make appropriate entries into the register books regarding - pest control, maintenance items, appointments with the estate office staff - to provide working information for the contractor/maintenance staff/office staff concerned;
* To complete the daily Incident Report and pass to the House Manager upon his arrival;
* To monitor CCTV and Interphone systems on Reception and to take any necessary appropriate action;
* To review the CCTV footage when requested by the Police and, if appropriate, print off pictures or download the footage for the Police to take away.
1.
1. General Duties
* To ensure a clean and smart personal appearance and presentation at all times and to wear the prescribed uniform with jacket buttoned when worn Protective clothing is to be worn as appropriate whenever necessary;
* To deal efficiently with arrivals and departure of tenants in accordance with instructions.
1.
1. Cleaning and Maintenance
* To carry out designated cleaning tasks as may be directed by the Night Supervisor;
* To instruct or call in appropriate contractors as circumstances demand to maintain the smooth running and integrity of the building and the safety and well-being of its occupants;
* To respond as appropriate to breakdowns and emergencies (full training will be given)

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