Deputy Head of Service Management
4 weeks ago
An exciting opportunity has arisen within the Ambulatory Care Division for an experienced supervisor to take a Band 5 'Deputy Service Manager' role overseeing the administrative and clerical aspects of Central Appointments to deliver outpatient services to the specialities across QMC and City campus.
This Deputy Service Manager role is required to help manage the staff and the service that are pivotal to both the appointment booking and the day to day running of the department.
Working closely with the Outpatients Management team , you will have excellent communication skills with proven experience of being able to manage multiple demands from different areas. You will have experience in both leading a team and delivering elements of projects. You will possess the ability to work under pressure, with excellent planning, time management and organisational skills.
The successful candidate will have the ability to anticipate and manage capacity and performance issues in a timely manner. It is desirable for applicants to be competent in the use of Careflow, Qlik Sense, DrDoctor, Electronic Referral System, Outlook and Excel.
The administration team consists of a variety of administration roles, providing a high quality administration service to both patient and clinical teams.
We have a management team that is supportive, innovative and proactive in ensuring we provide a high quality service.
We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviors of the team.
Training and Qualifications
Undergraduate degree or equivalent experience
Experience at management level which could include project management, change management, multidisciplinary working, human resource management, performance management
Ability to present data and write reports
Proven record of planning, organisation and administration skills.
Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way.
Planning and Organisational Skills
Effective organisation and planning skills to manage own workload and that of the team
Well-developed IT skills to manage and report on complex performance management information systems
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