Senior Vice President
4 weeks ago
The Vice President Client Success will be a member of the CSL and GV Senior Leadership Teams and reports directly to the President of Celergo Streamline with a dotted reporting line into the SVP Globalview and the SVP Client Success Management . This senior role will have full responsibility for ensuring Global Payroll clients are realising maximum business value from their relationship with ADP across their lifecycle. The VP Client Success will be responsible for transforming the various existing client relationship teams who are responsible for our Global Payroll clients into one optimised, high performing and scalable Client Success team which addresses the needs of our Global Payroll clients. She/He will have full accountability for the performance of the Client Success team and this role will have high visibility with executive management and internal and external Senior Leadership teams and requires mature leadership and strong change management, leadership and people skills.
Work with senior leaders across ADP and our partner network to optimise the relationships with our clients globally
Proactively monitor business performance & operating results against plans and objectives, taking adequate steps to correct shortfalls in performance.
Proactively partner with functional leaders to monitor the health of the business operations as it relates to client loyalty, service, operations, relationship management, contracting, compliance, , security and training.
Responsible for the direction and supervision of all client success associates with regards to training/coaching, compensation, motivation and development
Effectively communicate the strategic importance of projects and create business cases to gain funding and buy-in from key constituents. Oversee the deployment and management of disaster recovery efforts (service recovery) within the Client Success organisatoin and manage related field / operational communication channels in partnership with the Global Security organisation
Ensures Client Success organization has and maintains the right focus on compliance, legal, and contract related aspects; Implement on-going management Information reporting and metrics to enable performance management across all areas of Global Payroll Client Success
Strong executive presence, with the ability to build effective working relationships at all levels of an organization, from front-line associates to senior Executives.
Must possess great leadership qualities with the focus on a team-based approach using collaboration.
Experience in building high performing teams, with the ability to identify and develop talent across an organization.
Willing to lead unproven initiatives, challenging new projects, untested, crossing functional and/or unit boundaries, leading change
Must be marketplace informed, anticipate adverse events, react to unforeseen challenges
Excellent time management, presentation and organisational skills
Passion for quality and excellence with a relentless drive towards flawless execution
Able to adapt style to different working environments, situations and cultures.
High level of collaboration, effective relationships, broad cross functional and general management experience with international teams and multi-cultural relationships.
Bachelor's Degree , MBA or other advanced degree
Excellent written and oral communication skills in English
10 years of experience with a combination of leadership, sales, implementation, operational and/or client management. Experience should be in Payroll, Benefits, Talent, Human Resources, or Outsourced technology based services
Travel to ADP and client locations internationally as and when required
Explore our COVID-19 page **** to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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Senior Vice President
4 days ago
Staines-upon-Thames, Surrey, United Kingdom CLevelCrossing Full timeThe Vice President Client Success will be a member of the CSL and GV Senior Leadership Teams and reports directly to the President of Celergo Streamline with a dotted reporting line into the SVP Globalview and the SVP Client Success Management . This senior role will have full responsibility for ensuring Global Payroll clients are realising maximum business...
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Senior Vice President
2 weeks ago
Staines-upon-Thames, Surrey, United Kingdom CLevelCrossing Full timeThe Vice President Client Success will be a member of the CSL and GV Senior Leadership Teams and reports directly to the President of Celergo Streamline with a dotted reporting line into the SVP Globalview and the SVP Client Success Management . This senior role will have full responsibility for ensuring Global Payroll clients are realising maximum business...
-
Senior Vice President
2 weeks ago
Staines-upon-Thames, Surrey, United Kingdom CLevelCrossing Full timeThe Vice President Client Success will be a member of the CSL and GV Senior Leadership Teams and reports directly to the President of Celergo Streamline with a dotted reporting line into the SVP Globalview and the SVP Client Success Management . This senior role will have full responsibility for ensuring Global Payroll clients are realising maximum business...
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