Client Planning Director

5 days ago

London, United Kingdom Atlassian Full time

Atlassians have flexibility in where they work - whether in an office, from home, or a combination of the two. We can hire people in any country where we have a legal entity. The Atlassian Advisory Services team is a globally distributed group of dedicated solutions advisers committed to ensuring customer success. Our team members collaborate with Strategic and Enterprise clients facing complex business goals, guiding them to provide solutions for their users. We assemble trusted adviser teams to facilitate successful outcomes, helping clients maximise their Atlassian investments and achieve their ideal team collaboration solutions.
We are looking for a Strategic Engagement Manager (remote or based in one of our EMEA offices) to orchestrate Atlassian service engagements with clients who have purchased Advisory Services. You will be an individual contributor, reporting to a manager within the Strategic Engagement Management division of the Advisory Services organisation.
Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and create outcomes with the Atlassian System of Work.
Spend up to 30% of your time travelling in EMEA, and in some cases internationally, for both internal and customer-facing events.
At least 3 years in consultancy or customer facing project management.
Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously.
Experience identifying and interpreting themes from customer data.
Experience collaborating on cross-team projects, engaging with Sales, Product, Support, Customer Success Management, and other teams.
Experience in Technical Project Management, including planning, scheduling, monitoring, and stakeholder reporting.
Fluent in English, with a second language such as German or French for business communication.
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Our software products help teams all over the planet and our solutions are designed for all types of work. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process.

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