Duty Manager
4 weeks ago
To efficiently manage, motivate and engage staff to ensuredelivery of customer airline targets whilst complying with all Companyand customer procedures, policies and brand values.
Responsibilities
Job Responsibilities
- Control and monitoring of the shift and work activities
- Accountability for production of accurate and detailedHandling Reports as and when required and of a standard suitable forforwarding to customers / internal senior management
- Maintaining a strict cost control on labour and equipment whilst onshift and possession of foresight to plan ahead for fellow colleagues
- Management responsibility for all staff, utilisingavailable manpower and equipment resources through warehouse, ramp andoffice facilities to maximize productivity
- Monitoring ofsickness on a shift to shift basis, ability to conduct sicknessinterviews together with a thorough knowledge of the disciplinaryprocess/procedures
- Maintaining compliance in Health &Safety, Training and Quality whilst ensuring the relevant statutory,regulatory and company policy requirements are met
- Maintaining excellent communication with all relevant stakeholders
- Monitoring and control to ensure smooth operation ofReception
- Monitor and control site security in line withCAA and Company requirements.
The list is not exhaustiveand is not intended to restrict the scope of the job but clearlydefine a starting point and may vary depending on location and localcustomer requirements.
Qualifications
Qualifications and Competencies
- High School diploma or higher
- Minimum of 5 yearsexperience within the industry
- Thorough working knowledgeof Cargo, Warehouse and Ramp processes
- Effectiveleadership, organisational and communication skills, consistent with avery busy 24/7 Cargo Operation
- Excellent knowledge of theOperation Office function
- Good working knowledge of PCsystems and Microsoft Office
- Customer focus and qualityawareness with high standards of quality and service level goals
- Strong resource management and interpersonal skills
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